Partner Customer Success Development Manager, AWS Specialist and Partner Organization

Would you like to be part of a team that is redefining customer success with our customers and partners Amazon Web Services is looking for an accomplished Principal Partner Business Development Manger in the AWS Specialist and Partner org to conceptualize create content for and execute partnerfacing initiatives focused on driving business value realization working with key members of the rapidly growing Customer Success COE.

As the Partner Customer Success Development Manager you will lead on content creation including playbooks to help partners build and scale their customer success practices focused on business value realization. This will be done in concert with the Customer Success COE and with partners who have established customer success practices. You will create and run a Partner Customer Success Advisory Council to maintain a 360 degree relationship with influential partners creating a path for those partners to channel feedback into the Customer Success COE and more broadly into AWS Services and Sales. You will work with the customer success team to determine how to scale the partner motions across AWS sales. You will be responsible for publishing partner wins with end customers by cultivating references and partnering with marketing to create case studies.

We are seeking someone who is innovative creative analytical technical and can think strategically about business product and technical challenges as well as build and convey compelling value propositions. The ideal candidate will be passionate about solving complex problems can work effectively with senior crossfunctional teams and thrive in a fastpaced setting that is constantly evolving.

Key job responsibilities
Work with subject matter experts development partners and other stakeholders to develop both internal and partner facing content that meets audience and program requirements in creative and engaging ways
Analyze and evaluate training programs to determine gaps in content initiatives and timelines and provide solutions
Develop and mature mechanisms to deeply understand customer and partner needs gaps and opportunities including advisory council and a mechanism to secure customer references
Develop datadriven narrative proposals for new initiatives or evolving/retiring existing programs.
Work closely and communicate effectively with partners AWS sales and partner teams and AWS HQ teams around the world using different mediums
Land coordinate and execute programs through crossfunctional engagement.
Create scalable programs that enable AWS teams and partners to drive customer value realization
Build mechanisms to capture feedback and act on partner insights that inform strategy evolution
Prepare for and participate in business reviews to the senior executive management team.

About the team
Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

BA/BS degree required
7 years in the technology industry focused on customer success or in gotomarket roles or management consulting serving hightech clients on gotomarket topics
7 years in partner management customer success or in gotomarket roles
Proven ability to influence senior stakeholders and drive change
Experience working with global systems integrators (GSIs/Sis) consulting partners and/or independent software vendors (ISVs)

Experience in cloud computing or enterprise technology services
MBA or advanced degree
Understanding of enterprise customer success delivery models
Experience building partner enablement programs
Experience developing training and enablement programs
Strong program management and operational excellence skills
History of building partnerships across complex organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164500/year in our lowest geographic market up to $284300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.