Regional Product Success Manager Planning
Regional Product Success Manager Planning
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Job Description
Job Level:
Technical LeadershipT2Job Description:
Mars is undertaking a transformation across our businesses to continuously develop bestinclass products & experiences and bring the best of our brand to our customers and consumers. As result we are looking to for a key individual to join our North America Digital Business Partnership team focusing on our Sales organization IT needs.
This role is responsible for ensuring business successfully adopts and maximizes the value of baseline forecasting product and trade promotion management product and their services at the regional level. This role combines customer relationship management technical support and backlog management for any new features for the product itself the integration with other relevant products and the reporting associated.
This role primarily focuses on Mars Wrigley US and collaborate closely with business and technology teams to ensure shift to bestinclass operating model for Trade Promotion Management role will interact with not only the US teams but also a lot of global Mars teams including product team architecture team and support organizations. There will be also lots of external vendors this role will be interacting with including Salesforce Accenture etc.
Scope of the role to include:
Salesforce TPM product delivery
Baseline forecast product
TPM product backlog management
Oversee TPM product support and maintenance
User Adoption and Satisfaction measures
Reporting for trade promotion management
Roles & Responsibilities:
Customer Onboarding & Adoption
Guide the customers including product owners functionals leads and/or SMEs from sales function through the initial setup and implementation of digital products.
Provide training documentation and best practices to ensure smooth adoption.
Conduct product walkthroughs and demos tailored to customer needs.
Customer Relationship Management
Act as the main point of contact for customer inquiries and escalations.
Work closely with product owners and functional leads from Sales.
Build strong relationships with customers to understand their business goals.
Gather customer feedback and provide insights to global product teams for product improvements.
Product Engagement & Value Realization
Monitor customer usage and engagement metrics using analytics tools.
Identify opportunities to optimize product utilization and suggest relevant features.
Conduct regular checkins to ensure customers are achieving desired outcomes.
Understand new product features and updates and educate customers
Technical Support & Issue Resolution
Collaborate with support teams to help resolve technical issues quickly.
Proactively address customer concerns and provide troubleshooting guidance.
Maintain a knowledge base of common challenges and solutions.
Be the escalation point for production issues.
DataDriven Insights & Reporting
Use customer data to identify trends risks and opportunities.
Provide reports and dashboards to track customer health scores.
Recommend improvements based on data insights to enhance the customer experience.
Collaboration with both vendors and Mars internal teams.
Work with global product team and product providers to provide customer feedback for feature development.
Work with other functional/technical teams on end to end processes and system integrations including but not limited to Global Product team Support Organization Masterdata etc.
What are we looking for
CustomerFocused
SaaS product management lifecycle
SaaS product backlog management
Trade promotion management
Sales forecasting experience
CPG experience
SRM (Strategic Revenue Management) or RGM experience
Planning and Organizing
What can you expect from Mars
Work with over 140000 diverse and talented Associates all guided by the Five Principles.
Join a purpose driven company where were striving to build the world we want tomorrow today.
Bestinclass learning and development support from day one including access to our inhouse Mars University.
An industry competitive salary and benefits package including company bonus.
#TBDDT
Skills:
Action Planning Compliance Management Costing and Budgeting Data Collection and Analysis Managing Change Planning and Organizing Policy and Procedures Project Risk and Issue Management Stakeholder Expectation Management Verbal CommunicationCompetencies:
Business Insight Collaborates Cultivates Innovation Drives Engagement Financial Acumen Manages Ambiguity Manages Complexity Optimizes Work Processes Plans and Aligns Strategic MindsetThe base pay range for this position at commencement of employment is expected to be between the range listed below however base pay offered may vary depending on multiple individualized factors including but not limited to market location jobrelated knowledge skills and total compensation package for this position mayalso include other elements if eligible including variable pay medical and dental benefits participation in 401k plan and paid time off benefits. Eligibility for these additional elements depend on the position offeredand the employees work schedule (i.e. parttime schedule store associate). Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.
USD 117804.00 USD 161985.00Required Experience:
Manager
Employment Type
Full-Time
