Are you passionate about customer care and delivering Healthcare services We are looking for team members who are passionate about Healthcare that are keen to learn a new skill and help deliver our earwax removal service to the local community.
About the role
You will go through specialist training to understand how to complete the ear wax removal process. Your role will be to greet customers verify their details complete an ear health questionnaire with the customer look inside the ear(s) using a camera and then to use specialist microsuction equipment to gently remove ear wax from the customers ear(s) to improve their hearing.
You will complete our healthcare training programme to enable you to advise customers with their healthcare needs and will also:
Greet customers and verifying their details
Manage the appointment booking process
Explain the earwax removal procedure to customers
Remove earwax following current guidelines
Record clear and accurate medical notes
Follow Standard Operating Procedures and follow health and safety standards
Order and maintain stock
Work with wider healthcare professionals (e.g. audiologists and GPs) to escalate queries and signpost into other healthcare services
You will go on the Healthcare Advisor Programme and support future Pharmacy Services instore
What youll need to have
These are the essential skills or experience needed to succeed in this role.
Five GCSEs or equivalent
A passion for customer care and working in Healthcare
Able to deal kindly and sensitively with anxious / distressed people
Communicate and listen effectively
Passion and energy to deliver excellent patient care
Able to respond to changing work force demand and service needs
Digitally savvy and comfortable using a smartphone and navigating technology
Prepared to learn and motivated to complete a Healthcare training programme (NVQ2 or equivalent)
It would be great if you also have
These are desirable skills or experience and are not essential so we would welcome applications from candidates that dont match this additional criteria.
Experience in a healthcare setting
Our benefits
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.
Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you find out more at Exclusions may apply eligible roles only. Please note any salary estimates given on thirdparty sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots with you we change for the better.
Whats next
If your application is successful youll be invited to an instore interview within the net 14 days.
Where a role is advertised as fulltime we are open to discussing parttime and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Preemployment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a casebycase basis Keywords Healthcareclinicspecialistcustomerretailvaccinationsservices assistantnhspharmacypharmacist
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