drjobs Bras droit Head of CSM / CSM

Bras droit Head of CSM / CSM

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1 Vacancy
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Job Location drjobs

Paris - France

Monthly Salary drjobs

EUR 1000 - 1000

Vacancy

1 Vacancy

Job Description

Ta mission : devenir le bras droit du Head of CSM

En tant que stagiaire bras droit CSM / Head of CSM tu seras au cur de la stratgie de fidlisation et dactivation client. Ton rle consistera accompagner la croissance de notre base dabonns tout en participant lamlioration continue de nos process et de notre offre.

Tu travailleras main dans la main avec le Head of CSM ainsi quavec lquipe Customer Success (4 personnes) pour :

Tes missions

  • Pilotage de lonboarding client : aider structurer et amliorer le parcours de prise en main de nos nouveaux abonns (suivi automatisations scoring)

  • Analyse & reporting : suivre les KPIs dengagement client identifier les signaux faibles (churn inactivit) proposer des plans daction

  • Optimisation des process CSM : documenter automatiser ou amliorer les process internes pour faire gagner du temps lquipe

  • Support la stratgie dupsell/crosssell : analyser les besoins clients pour proposer des services adapts

  • Projets transverses : participation des chantiers stratgiques avec le Head of CSM (parcours client satisfaction segmentation outil CRM)


Required Experience:

Director

Employment Type

Intern

Company Industry

About Company

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