Store Manager

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith and valuesbased organization we hire and serve people of all backgrounds and walks of life there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The role ensures consistent profitability of the store by implementing national and regional standards in sales customer service merchandising marketing public relations staff training reclamation and product donation flow transportation and processing of instore donations.

ACCOUNTABILITIES:

The incumbent may perform all some or similar range of duties.
Direct all operations of store to meet sales targets and control expenses while maintaining customer service standards
Hire orientate train evaluate recognize discipline and terminate based on Territorial/National standards
Manage health and safety labour & employee relations and other related issues at a store level
Decide on instore promotions and auctions and keep abreast of marketing trends by checking competitors stock
Plan store layout to attract customers including window displays and merchandise displays
Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records
Maintain control of inventory by ensuring store donations are retrieved sorted and priced appropriately
Ensure instore safety for staff and customers (e.g. snow removal clear fire exits no obstacles inside/outside store cleans spillage and maintains store cleanliness)
Prepare financial and other requested reports to the National and Regional offices (sales reports staffing costs payroll data etc.)
Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager
Responsible to plan organize direct and control all store operations
Help store associates make connections with the customers and demonstrate a value driven workforce

Role Competencies:
Results driven
Developing direct reports
Building effective teams
Managing and measuring work/systems
Motivating others
Process Management
Time Management
Performs other workrelated duties as assigned.8

CRITICAL RELATIONSHIP MANAGEMENT:
Internal: Retail District Managers other Retail Store Managers and store team
External: Guests donors vendors community store partners

MANAGERIAL/TECHNICAL RESPONSIBILITIES:
Reports directly to the Retail District Manager.
Direct reports: Supervises a team of Sales Associates of different level: responsible for hiring terminating or making disciplinary decisions directly supervise 10 or more fulltime parttime and/or volunteers provide direction concerning current tasks or consult in assignments

FINANCIAL AND MATERIAL MANAGEMENT:
Considerable material responsibilities.
Establish and manage instore budget within guidelines
Execute budgetary objectives by attaining sales margins
Maintain staff cost ratios and profit objectives as establish by the region
Ensure nightly sales are deposited into the appropriate financial institution
Analyze store financial statements and strategize appropriate action to attain financial goals and monitor the cost of goods (i.e. buying products from warehouse tracking costs associate with product etc.)
The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner upholding our code of conduct.

WORKING CONDITIONS:

This is a permanent full time posiiton
Typical retail selling floor environment
Back room sorting and stock warehousing with consideration for safety factors
Frequent exposure to fumes and dust and temperature fluctuations
Flexibility in personal work hours required
Frequent amount of interpersonal conflict dealing with customers volunteers students and/or employees
Work is varied with periods of repetitive tasks
Attention must be applied for accuracy when preparing financial documentation and staff scheduling
Would need to be accessible in emergency situations as they arise.
May be required to work overtime as needed.
Working outside of business hours yes; store hours will drive the nature of this roles work: usually 9AM 9PM but time may vary for different stores based on the business needs.
Work outdoors rarely.

EDUCATION EXPERIENCE AND QUALIFICATIONS:
Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.
Alternative combination of education and Experience may be considered.

Education Qualifications and Certifications:
Completion of College Diploma in Business Retail Management or equivalent an asset
Basic accounting skills required
First aid training required or willing to learn inhouse
Working knowledge of Microsoft Office applications

Experience and Knowledge:
3 years of progressive experience in retail
Thrift retail experience would be an asset
Fashion background would be an asset
Microsoft Office PowerPoint Excel Word required
Experience working for Not for Profit/Charitable and retail experience is an asset
French language an asset

Skills and Capabilities:
Communication organizational problemsolving relationship management negotiation skills are required
Attention to details
Ability to lead and develop a team

Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army in its sole discretion.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.