Patient Access Coordinator
Patient Access Coordinator
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Job Description
Overview
Fred Hutchinson Cancer Center is an independent nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle Fred Hutch is the only National Cancer Institutedesignated cancer center in Washington.
With a track record of global leadership in bone marrow transplantation HIV/AIDS prevention immunotherapy and COVID19 vaccines Fred Hutch has earned a reputation as one of the worlds leading cancer infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology infusion radiation proton therapy and related services and network affiliations with hospitals in five states. Together our fully integrated research and clinical care teams seek to discover new cures to the worlds deadliest diseases and make life beyond cancer a reality.
At Fred Hutch we value collaboration compassion determination excellence innovation integrity and respect. Our mission is directly tied to the humanity dignity and inherent value of each employee patient community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.
The Patient Access Coordinatoris a member of the care service team and acts as a professional liaison for patients and families care providers as well as other Fred Hutch departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems.
Responsibilities
- Maintains the flow of the clinic/unit by coordinating with clinical staff to direct and monitor patient location
- Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
- Assembles and distributes appropriate paperwork to patients and clinical staff.
- Triage questions and concerns from callers and forward to appropriate staff or department as needed.
- Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals. Coordinates scheduling with other departments to ensure efficient patient flow.
- Works closely with patients families visitors providers and staff to identify needs answer questions resolve problems provide information and follow up.
- Communicates with providers (physicians therapists etc.) technologists and nurses regarding the patients scheduling needs treatment schedule and additional requests. Notifies appropriate parties as needed.
- Manages and prioritizes scheduling requests.
- Recognizes emergency situations and initiates correct code procedures.
- Supports the overall function of the department and may be required to take on additional duties such as cross coverage special projects etc.
- Assists with the training of new staff
Qualifications
Required:
- High school graduate or equivalent
- One year of customer service experience required.
- Ability to work independently organizing and prioritizing concurrent responsibilities and demands.
- Ability to work in a high pressure timesensitive and complex health care environment.
- Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
- Active listening skills.
- Ability to build relationships while maintaining appropriate boundaries.
- Coping skills.
- Ability to work independently organize and prioritize concurrent responsibilities and demands.
- Ability to use a mouse navigate computer programs and use email in a business setting.
- Ability to communicate verbally in person on the phone and in writing in a clear and concise manner.
- Ability to identify and triage issues appropriately.
- Attention to detail to ensure scheduling accuracy.
Preferred:
- Bachelors degree (BA or BS)
- Previous medical office/hospital experience coordinating physician appointments and patient services preferred
- Familiarity with medical terminology
- Bilingual skills
- Prior experience utilizing an electronic medical record system and/or an automated scheduling system
The hourly pay range for this position is from $25.22 to $35.90 and pay offered will be based on experience and qualifications.
Schedule is MF 8:30a to 5p fully onsite
Additional Information
Required Experience:
IC
Employment Type
Full-Time
