Director of Banquets
Director of Banquets
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join the team at Hershey Lodge an awardwinning resort best known for being warm welcoming and distinctly Hershey. Offering 665 guest rooms and 100000 square feet of function space Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope youll enjoy the sweet hospitality and iconic chocolate details around every corner.
This role oversees the management of the Banquet Department which includes Beverage and Arrangements. This role also ensures exceptional customer service and oversees all convention events meals meeting setups coffee breaks receptions off site catering maintenance cleanliness and any other functions as designated on the Banquet Event Orders. These duties will also include but not be limited to administration training planning operations discipline scheduling and financial responsibility.
As a FullTime Team Member you will enjoy sweet perks like FREE admission to Hersheypark discounts and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid but also includes Medical Dental and Vision coverage beginning the first day of the next month after you begin working 401K Contribution paid time off and so much more!
Job Duties (Duties marked with an asterisk are essential functions of this job):
Manage develop and train the Assistant Managers of Banquets Banquet Service Beverage Team and Arrangement teams.*
Hire schedule performance evaluations train disciplinary processes and ensure all standard operating procedures along with service standards are followed by Banquet Servers Banquet Management Arrangements staff Receiving Linen Runners and Coat Check in accordance with Company Policy and Union Contract. *
Act as a liaison between the Convention Services Culinary Beverage Stewarding and other Departments as required according to the Banquet Event Order (BEO) to confirm service requirements for all group functions. *
Create floor plans by designing creative buffet and reception presentations according to BEO details.*
Ensure Meeting Room setups are completed to BEO specifications. Ensure rooms are clean and in good repair. Coordinate preventative maintenance or submit requests for repairs as needed.*
Ensure the training and consistent execution of all service and hospitality standards for Banquet staff. Ensure all Banquet employees are current with company required training and industry standards.*
Manage and monitor department expenses for labor food equipment and supplies including assisting with monthly linen inventory. Assist with budgeting forecasting revenue enhancement and expense control to maximize cash flow/profit. *
Manage accurate preparation and presentation of Banquet checks for client signatures and posting to Night Audit.*
Maintain health safety and sanitation standards according to Company Policy and ServeSafe standards.*
Check Meeting and Dining event room setup to ensure compliance with the BEO prior to start time making necessary changes as identified. *
Seek opportunities to improve our product and service offerings to enhance the competitive edge and maintain our position as the Banquet service leader in the market.*
Lead meetings and events to ensure compliance with standards guest and employee needs and overall satisfaction of the event.*
Communicate effectively with fellow banquet managers staff other departments and guests to meet the details outlined in BEO as well as comprehensive planning with Assistant Banquet Managers Convention Services ManagersCulinary Stewarding Engineering other related departments vendors and guests to ensure success of the event and high guest satisfaction.*
Provide high levels of service both internal and external for our guests Team Members and vendors/suppliers.*
Perform other duties as assigned.
Qualifications:
Must be 18 years of age or older
Minimum of 5 years with Banquet Management experience or in a related field
Must have a valid drivers license and complete an annual driver check
High School Diploma or GED
PostEmployment: RAMP and ServSafe Manager Certifications
Knowledge Skills and Abilities:
Proficient in Google Suite Microsoft Office and Delphi Applications
Ability to perform cash handling duties as well as cashless transactions in accordance with Company Policy
Strong knowledge of 4 Star/5 Diamond service standards to align with various styles of service
Excellent written and verbal communication skills
Ability to effectively communicate information and work within strict deadlines
Ability to multitask and react quickly and effectively to service challenges for internal and external guests
Excellent leadership teambuilding motivational organizational and training skills
Ability to maintain a professional image
Job Demands:
While performing the duties of this job the employee is required to:
Constant (67% 100% of time): Carry (010 lbs) Walk Balance Feel
Frequent ( 34% 66% of time): Lift (050 lbs) Carry (1135 lbs) Reach Forward Object Handling Hand Grasp (Simple and Firm)
Occasional (1% 33% of time): Lift (5175 lbs) Carry (3650 lbs) Push (075 lbs) Pull (050 lbs) Stand Climb Stairs Reach Overhead Stoop Kneel Crouch Finger Operating Controls
Physical requirements include considerable walking and standing hearing speaking reaching and lifting/moving up to 35 lbs.
Schedule will vary according to operational demands but includes evenings holidays and weekends
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.
Required Experience:
Director
Employment Type
Full Time
