Administrative Assistant to Customer Service Team
Administrative Assistant to Customer Service Team
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Job Description
We are seeking a dynamic and versatile Administrative Assistant to provide highlevel support to both our Sales and Customer Service teams. This role requires a selfmotivated detailoriented professional with excellent organizational and communication skills. The ideal candidate is comfortable juggling multiple priorities producing polished documentation (such as business letters and PowerPoint presentations) and offering exceptional customer service.
In addition to administrative responsibilities this role also includes Customer Service Representative (CSR) functions making it an exciting wellrounded opportunity for someone who enjoys wearing multiple hats in a fastpaced environment.
Key Responsibilities:
Administrative Support:
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Draft format and proofread business letters reports and technical documentation
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Prepare and edit presentations in Microsoft PowerPoint for client meetings or internal briefings
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Schedule and coordinate meetings conference calls and team communications
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Assist with data entry document tracking and filing systems
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Maintain and organize shared drives and digital records
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Support team members with research followup and project coordination
Customer Service (CSR) Responsibilities:
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Respond to customer inquiries via phone email or inperson in a timely and professional manner
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Log track and resolve customer service issues using internal systems
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Serve as a liaison between customers and the Sales/Tech teams to ensure smooth communication and resolution of requests
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Assist with processing customer orders tracking deliveries and updating customer records
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Provide product or service information troubleshoot issues and escalate more complex problems as needed
Employment Type
Full Time
