What youll do:
As a DST Specialist youll deliver standout support across phone email and LiveChathelping customers across all our product verticals.
- Provide general and technical support to B2B customers including Dealers Performance Managers and Business Development Managers (BDMs).
- Act as the first point of contact for customer inquiries troubleshooting issues and escalating when necessary.
- Maintain accurate records of customer interactions and resolutions in CRM systems.
- Collaborate with internal teams to resolve complex customer issues and ensure timely follow-up.
- Uphold a high standard of customer service and represent the brand with professionalism and empathy
- Educate customers on platform features updates and best practices to maximize value.
Qualifications :
What were looking for:
- Experience in customer support or client service preferably in a B2B environment.
- Strong troubleshooting skills with the ability to resolve both general and technical issues.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Ability to collaborate effectively with internal teams to resolve complex issues.
- High attention to detail and commitment to delivering professional empathetic service.
- Strong organizational and time management skills in a fast-paced environment.
Additional Information :
A few other things we want to let you know about...
- carsales is an equal opportunity employer and we pride ourselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages genders and backgrounds to apply. If youre a candidate with a disability or youll need some adjustments to be at your best let us know how we can provide you with additional support.
- We know how important keeping that balance between work/life is and have a range of flexible working options on offer including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask.
- We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.
- Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.
So come and join our team - because every role is a big role in our plans to go big.
Remote Work :
Yes
Employment Type :
Contract