drjobs B2B Customer Support Specialist

B2B Customer Support Specialist

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1 Vacancy
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Job Location drjobs

Australia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

What youll do:
As a DST Specialist youll deliver standout support across phone email and LiveChathelping customers across all our product verticals.

  • Provide general and technical support to B2B customers including Dealers Performance Managers and Business Development Managers (BDMs).
  • Act as the first point of contact for customer inquiries troubleshooting issues and escalating when necessary.
  • Maintain accurate records of customer interactions and resolutions in CRM systems.
  • Collaborate with internal teams to resolve complex customer issues and ensure timely follow-up.
  • Uphold a high standard of customer service and represent the brand with professionalism and empathy
  • Educate customers on platform features updates and best practices to maximize value.

Qualifications :

What were looking for:

 

  • Experience in customer support or client service preferably in a B2B environment.
  • Strong troubleshooting skills with the ability to resolve both general and technical issues.
  • Excellent communication and interpersonal skills with a customer-first mindset.
  • Ability to collaborate effectively with internal teams to resolve complex issues.
  • High attention to detail and commitment to delivering professional empathetic service.
  • Strong organizational and time management skills in a fast-paced environment.


Additional Information :

A few other things we want to let you know about...

  • carsales is an equal opportunity employer and we pride ourselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages genders and backgrounds to apply. If youre a candidate with a disability or youll need some adjustments to be at your best let us know how we can provide you with additional support.
  • We know how important keeping that balance between work/life is and have a range of flexible working options on offer including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask.
  • We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.
  • Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.

So come and join our team - because every role is a big role in our plans to go big. 


Remote Work :

Yes


Employment Type :

Contract

Employment Type

Remote

Company Industry

Department / Functional Area

Customer Service

Key Skills

  • Design Engineering
  • Baan
  • Customer Service
  • Fund Management
  • ABAP
  • Elevator

About Company

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