Product Specialist - Dedicated Customer Technician
Product Specialist - Dedicated Customer Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Provide installation and technical support for the most complex Snapon products including troubleshooting documentation and training for assigned product line(s) while serving as a dedicated onsite resource to key customer.
Responsibilities
- Provide implementation customer training troubleshooting repair and maintenance for Snap on Tool Control systems.
- Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
- Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to the Client.
- Keep Customer informed of status of issues and initiatives.
- Document incoming support requests. Develop and maintain information databases as required and utilize data to prepare for service calls.
- Coordinate service activities on assigned products.
- Drive continuous improvement activities at customer site.
- Act as a resource for others as needed.
- Keep abreast of changing industry standards and emerging technology.
- Participate in special projects as needed.
- Follow all company policies and procedures and comply with all local sitespecific customer requirements.
- Perform all other duties as assigned by management.
Qualifications
- Bachelors degree in an IT related field with 5 years of IT work experience.
- 2 5 years of field service or technical support experience
- Basic mechanical ability and basic equipment repair skills
- Strong problemsolving skills with the ability to work independently.
- Must be able to selfassign tasks and complete them in a timely manner.
- Customer focused.
- Ability to learn a broad range of products across multiple product lines.
- Computer skills: Proficiency with Windows operating systems as well as Office 365 and experience in using Service Ticket systems.
- Ability to diagnose and resolve PC related issues.
- Knowledge of Computer Networks and Enterprise IT Technologies.
- Excellent communication skills both verbal and written including technical writing skills
- Presentation skills with prior training experience
- Demonstrated organizational skills leadership ability time management and project coordination capabilities.
- Demonstrated ability to work crossfunctionally.
- Occasional overnight domestic travel to training facilities will be required (up to 10%)
- Must be able to pass background checks to gain access to military and government facilities.
- Must be a US Citizen.
Snapon is an Equal Opportunity Employer Minority/Female/Disabled/Veteran
Options
Snapon is an equal opportunity employer and complies with all applicable federal state and local fair employment practices and laws. Snapon strictly prohibits and does not tolerate discrimination against applicants associates or any other covered persons for any reason including race ethnicity religion color national origin sex age physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law.
Required Experience:
IC
Employment Type
Full-Time
