Sr. End User Support Engineer
Sr. End User Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description Summary
Edison Works Advanced Programs are a key growth area in GE Edison Works GE Aviation and GE Aviation MSO portfolio with revenue growing 2x over the next 5 years. This cross functional organization partners across product management engineering ops supply chain DT and security to deliver that growth! Come join the DT team who is critical to success of the scale!The Sr. End User Support Engineer will be the first line of defense for issues that arise within their aligned classified production environment program spaces. They will also play a critical role in building testing and deploying fullstack Digital Technology solutions in support of secure military programs at the Grand Rapids Avionics location. They will ensure they are able to address/close tickets that arise and partner with the rest of the Edison Works Digital Technology org for any new technology being deployed. They will work in conjunction with their site Technical Product Owner as a point of contact with the program users and their leadership to help escalate and mitigate issues as they arise in addition to coaching end users on processes by which to engage with the Edison Works Digital Technology organization.
Job Description
Roles and Responsibilities:
In this role you will:
- Respond to and track reports from internal and external customers.
- Provide initial triage with goal to handle more issues over time with familiarity/skillset.
- Oversee defined IT processes ensuring correct execution; identify and communicate issues and variances when found.
- Interact with customer systems (logins copying down files configuring software etc.).
- Enter bugs and feature requests in tracking systems.
- Build test and deploy fullstack technology solutions including networking Windows workstations & servers Linux High Performance Computing Clusters storage security tools and applications in secure areas
- Documentation of problemsolving steps into a growing knowledge base.
- Track distribution of support issues to look for optimization possibilities.
- Identify processes and applications having problems scan through error logs and source code help determine reproduction paths.
- Investigate of software crashes with potential to code bug fixes.
- Proactively reduce future support burden through identification of improvement opportunities.
- Resolve daytoday issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives.
- Participate in key initiatives as a project member executing defined tasks to achieve defined project goals.
Minimum Qualifications:
- Bachelors Degree in Computer Science or STEM Majors (Science Technology Engineering and Math) with a minimum of 4 years of professional experience
- Able to hold and maintain active US DOD Top Secret Security Clearance.
- This role requires use of technical data subject to U.S. Government contract restrictions and this posting is only for U.S. Citizens.
- GE will require proof of status prior to employment
Eligibility Requirement:
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job.
Desired Characteristics:
Technical Expertise:
- Experience in sustainment engineering technical customer support or software development
- Experience in ServiceNow or other ITIL IT Service Management solutions
- Proficient with common desktop applications such as Excel Word PowerPoint
- Hands on operations experience with 24x7x365 technical operations including (but not limited to) multiple applications OS and network level support
- Experienced in design performance availability and scalability of infrastructure
Business Acumen:
- Demonstrated customer focus evaluates decisions through the eyes of the customer builds strong customer relationships creates processes with customer viewpoint and partners with customers to help shape their future initiatives
- Ability to manage to aggressive deadlines while staying true to strategic outcomes
- Ability to understand and communicate complex business and technical issues clearly and accurately
- Ability to translate vision/mission into actionable quantitative plans
Personal Attributes:
- Ability to influence and build strong relationships with peers and senior managers in various geographical locations
- Strong analytical planning and organizational skills to manage multiple tasks and processes effectively
- Excellent written and verbal communication skills
- Ability to work independently on projects
- Sharp eye for detail
- Highly collaborative teamoriented individual
- Positive enthusiastic and confident attitude
Preferred Certifications:
- Security
- CompTIA A
- MCSE
Note:
To comply with US immigration and other legal requirements it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA to ensure compliance with applicable legislation the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
This Job Description is intended to provide a high level guide to the role. However it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.
Additional Information
GE Aerospace offers a great work environment professional development challenging careers and competitive compensation. GE Aerospace is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
Required Experience:
Senior IC
Employment Type
Full-Time
