Patient Support Coordinator
Patient Support Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Patient Support Coordinator is responsible for creating an outstanding experience at every interaction for both new and existing customers and through collaboration with the dental offices being supported.
Team should have or be prepared to learn dental terminology and procedures to support the education of our patients and the completion of their care.
Responsibilities
- Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments.
- Handle high volume of callsregarding DentiCal Medicaid HMO PPO and other Insurances.
- Effectively navigate systems to lookup existing patients information in our dental systems
- Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments.
- Foster a strong professional and positive communication with all peers and customers including dental office team members being supported.
- Patient Support Coordinators should surpass quality assurance productivity and dependability expectations.
- Follow best practices and adherence to preapproved procedures in escalating patient concerns.
- Educate new and existing customers of any available plans products and services.
- Ability to multitask this includes knowledge of multiple plans and different levels of benefits within each plan.
- Use of analysis and solid commitment to solve customer problems includes working independently and make solid decisions.
- Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions.
- Willing to have fun and engage in a high energy and collaborative work environment accessible and knowledgeable Leadership Team
- Ability to remain focused and productive each day though tasks may be repetitive.
- Patient Support Coordinators will be an extension of the dental offices located nationwide.
- Patient Support Coordinators will support building provider schedules through their partnership with the offices they support.
- All candidates will be managed to KPIs with regards to inbound and outbound calls and appointment bookings
Qualifications
- Experience with using Denticon and Genesys is highly preferred.
- Must be available to work Monday Friday remotely with a private workspace and secure internet connection adhering to policies.
Required Experience:
IC
Employment Type
Full-Time
