Call Center Property & Casualty Licensed Sales Representative
Call Center Property & Casualty Licensed Sales Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Since 2009 the mission of U.S. LawShield remains unchanged. We believe inPreserving Freedom for Goodby educating our 700000 members and 6000 industry partners in selfdefense law empowering them to handle critical lifethreatening situations with confidence; protecting them from potential injustices in the legal system after acts of selfdefense and challenging the status quo regarding the affordability of legal defense. Our higher purpose is to create a united community of responsible individuals who believe in liberty and the inalienable right of selfdefense.
We are looking for hardworking team members who are not afraid to learn new things and challenge themselves. So if you are a passionate selfstarter and eager to make an impact please submit your application today!
Position Summary
Within our team the Property & CasualtyLicensedCall Center Sales Representativeis the primary point of contact for our customers and members and is responsible for addressing inquiries and resolving issues while providing an unforgettable customer experience. Customer support is offered via inbound and outbound phone email chat and social media channels. You possess the ability to multitask pride yourself on your attention to detail and are adept at technology possessing the ability to quickly learn new software. The role of the advisor is to be a subject matter expert on U.S. LawShield services. As such you are comfortable making product recommendations and selling to the customer ensuring that prospects and members alike are educated on the most appropriate solutions for their specific needs.
Why Work at U.S. LawShield
- Nations largest legal defense for selfdefense organization with 700000 members and 6000 industry partners in 46 states
- Free U.S. LawShield membership for all eligible employees
- 15 days paid time off per calendar year
- Medical Dental Vision and additional supplemental coverages
- 401(K)
Heres What Youll Be Doing
- Interactwith members and customers via phone email chat and social media channels to provide information on and make appropriate recommendations for our products and services
- Takeownership of member issues from start to finish; when the issue is beyond the advisors knowledge collaborates with the assigned supervisor or appropriate staff
- Followup with customers and members as appropriate building positive sales relationships to allow for further growth
- Maintainmember accounts and records of customer interactions with details of inquiries complaints or comments
- Provideguidance to make it easy for members and prospects to enhance and acquire their U.S. LawShield memberships education and training opportunities
- Assistin mentoring of teammates
- Demonstratethe values U.S. LawShield
- Performother sales functions and workrelated tasks as assigned by management
Heres What Youll Bring
- Experience identifying customer needs having developed crossselling techniques
- Excellent organization and time management skills
- Excellent communication skills including active listening
- Serviceoriented with the ability to quickly establish rapport
- Demonstrate empathy and prescriptive next step advice to resolve customer issues
- Proficient computer skills with the ability to learn new software
Education and Experience
- Property & Casualty insurance license required (current/valid in your home state)
- A high school diploma Associates Degree or some college is preferred but not required
- Experience in a customer service role preferably within a contact center
Required Experience:
Junior IC
Employment Type
Full-Time
