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Job Overview
The Sr Product Manager is a visionary strategist analyst customer evangelist respected leader of execution and professional relationship builder all rolled into a single dynamic package. Every product at TMobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager is ultimately accountable responsible and has ownership of TMobiles internal and external products platforms services experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity) technical feasibility business objectives securing funding and leading a crossfunctional team as well as key stakeholders to deliver against the opportunity.
Sr Product Manager is a jackofalltrades leveraging deep customer empathy strategic thinking commercial analytical and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.
No day is the same for the Sr Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining longterm strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development project/program management marketing and other key stakeholders to define release schedule; and support/drive gotomarket activities as needed..
Job Responsibilities:
Owns product end to end for complex or crossplatform solutions for products of the highest level of complexity and scope or family of products. This includes creating managing maintaining and communicating product vision and roadmap. Identifies target customer(s) for existing or future products and designs and drives end user product research. Partners with business internal/external stakeholders and Leadership to understand current customer experiences identifies areas of opportunity Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data. Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype A/B testing etc.) to inform direction prioritize investment. Conducts costbenefit / ROI / NPV analysis competitive product analysis to support decision making. Works with stakeholders and follows enterprise process to secure and maintain product funding. Anticipates industry trends direction innovation analyses potential impacts or opportunities to customer / product and incorporates analyses into product process. Communicates influences and sells ideas at VP level and below. This includes regularly delivering product presentations. Drives specific ad hoc analysis and presents information to executive level management on request. Influences product feature set and positioning strategies to improve customer experience and drive or support growth. Works with external third parties to assess partnerships and licensing opportunities. Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product. Leverages customer insights for product vision strategy roadmap priorities. Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities. Create manage foster an active VOC feed for themselves and team. Actively looks for opportunities to delight or meet customers unmet needs. Evangelizes and advocates for the customer both internally (IC through C level) and externally perpeuating the customerfirst mindset. Creates an environment and culture where the team is immersed in customerfirst mindset. Tests ideas with real customers to ensure that the product delivers the desired benefit. Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes. Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 8 Agile / Scrum / Sprint teams often with dependencies on other internal and external teams. Scopes and ensures alignment on the prioritization of activities based on business and customer impact. Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap. Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority. Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule. Generates and maintains dashboards and reports that track product health and success metrics. Conduct Product Quarterly Business Reviews (QBRs) and Steering meetings. Runs beta and pilot programs with earlystage products and samples. Collaborates with advertising and public relations to promote product. Supports sales marketing and other stakeholder teams with the necessary product knowledge and additional documentation. Assists with the overall execution relating to all aspects of the software development process from defining the strategy and architecture through deployment and support. Recognizes and communicates technical challenges to stakeholders and makes educated tradeoff decisions with the team. Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect including communications to stakeholders at all levels.. Manages development of adoption tools and training materials. Identify execution operational organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence). Relationship & People Professional Development Collaborates and develops positive working relationships with many teams including sales commercial accounting marketing legal gotomarket and finance. Works with outside partners and other third parties. Develops positive working relationships with Customer groups or Customer Representatives. Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies. Develops adoption tools and training material. Education:
Bachelors Degree (Required) Work Experience:
7 years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. (Required) Knowledge Skills and Abilities:
Product Lifecycle Management Experience in delivering large and complex business/technology initiatives. (Required) Communication Proven ability to effectively and efficiently communicate with Leadership while employing a high degree of collaboration and influence. (Required) Agile Proven success in directing matrixed resources and delivering software with Agile Scrum methodologies and other commonly used tools across multiple teams. (Required) SCRUM Proven success in directing matrixed resources and delivering software with Agile Scrum methodologies and other commonly used tools across multiple teams (Required) Agile Project Management Experience with Agile backlog/project management tools. (Required) Technical Writing Strong requirements elicitation and proven writing skills including the ability to write concisely and clearly for different audiences. (Required) Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required) Licenses and Certifications:
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $121600 $219400
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out
.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Senior IC