ICT Customer Support Officer - Aged Care
ICT Customer Support Officer - Aged Care
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Job Description
We are looking for an ICT Customer Support Officer to join the team at our awardwinning Aged Facility Karingal Green providing ICT support to both our employees and residents. We are looking for a frontfacing IT expert who isnt afraid to provide the most basic IT support to vulnerable people in our aged care home. In this role you will also support two nearby smaller facilities with any IT issues.
About the role
Reporting to the CIO you will be providing support education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. Youll ensure efficient customer service assistance for ICT related services including computer and related peripherals applications and developments. Your daytoday responsibilities will include:
- Providing ICT support to both employees and residents
- 12 years of IT support or helpdesk experience (preferred but not required)
- Respond to helpdesk tickets phone calls and emails and face to face requests in a timely and professional manner
- Provide firstlevel support for hardware software and network issues
- Troubleshoot problems related to desktops laptops printers mobile devices Video Conferencing Equipment and office applications and resident TVs.
- Document issues and resolutions clearly in the Helpdesk system
- Escalate unresolved issues to Level 2/3 support or relevant departments
What youll bring
- Basic knowledge of Windows and/or macOS environments
- Familiarity with Microsoft Office Active Directory and ticketing systems
- Excellent communication and interpersonal skills
- Strong problemsolving abilities and attention to detail
- Ability to work autonomously
- Willingness to work with elderly residents
What we offer
Our people are integral to achieving our vision of being a leading aged care provider in Australia. As well as being part of an inspiring and rewarding working environment the benefits of working for Hall & Prior include a competitive remuneration package flexible work arrangements access to retail discounts via flareHR app ongoing training and development opportunities and commitment to employee wellness.
What to do now
If this sounds like the role for you apply now!
To view our suite of homes across WA and NSWclick here
As an equal opportunity employer we encourage people from diverse backgrounds to apply.
Compassionate people dedicated to care.
Required Experience:
Unclear Seniority
Employment Type
Full Time
