Configuration Manager
Configuration Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Bizzell US is seeking a highly organized and detailoriented Configuration Manager to oversee all configuration management activities under the FOH IT infrastructure and support services program. This role is responsible for maintaining the Configuration Management Database (CMDB) facilitating change control processes and ensuring configuration integrity across FOH systems and assets.
The ideal candidate has experience supporting ITILbased environments change governance frameworks and federal IT compliance standards.
Key Responsibilities
CMDB & Asset Configuration Management
- Maintain an accurate and uptodate Configuration Management Database (CMDB) for all IT systems applications and assets.
- Ensure all configuration items (CIs) are properly identified classified and tracked throughout their lifecycle.
- Develop and enforce configuration management standards and naming conventions.
Change Control & Governance
- Implement and oversee Change Management processes in accordance with HHS and FOH policy.
- Manage the documentation and approval process for system changes updates and new configurations.
- Track and report on configuration changes using approved ITSM tools (e.g. ServiceNow).
Change Control Board (CCB) Participation
- Coordinate and support Change Control Board (CCB) meetings by reviewing proposed changes preparing agendas and capturing minutes.
- Provide subject matter expertise on configuration impacts during board discussions.
Auditing & Compliance
- Conduct regular audits of configuration items to ensure compliance with documentation security and operational standards.
- Reconcile CMDB data with physical and virtual system inventories.
- Ensure the CMDB supports incident problem and release management functions.
Documentation & Reporting
- Prepare and submit configuration reports change logs and audit findings to the COR or designated FOH stakeholders.
- Update configuration documentation as systems evolve and support project transitions.
Required Qualifications
- Bachelors degree in Information Technology Systems Engineering or related field.
- 5 years of experience in configuration management or IT asset management.
- Handson experience with CMDB platforms (ServiceNow preferred).
- Knowledge of ITIL framework and best practices in configuration/change management.
- Strong organizational documentation and communication skills.
Preferred Qualifications
- ITIL Foundation certification.
- Experience supporting federal or HHS programs.
- Familiarity with HHS Information Technology Enterprise Performance Lifecycle (ITEPLC) policies.
- Working knowledge of systems such as FedHealth ServiceNow or Maximo.
Work Environment
- Hybrid work model with parttime onsite presence at FOH HQ in Rockville MD.
- Participation in change control meetings and audits may require scheduled availability during standard EST business hours.
Required Experience:
Manager
Employment Type
Full Time
