Office Specialist I - Anticipated Vacancy
Office Specialist I - Anticipated Vacancy
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Job Description
Department of Defense Veterans & Emergency Management
Job Class Code: 6546
Grade: 16/Administrative
Salary: $18.76$27.03/Hour
Location: Bangor
Opening Date: May 13 2025
Closing Date: May 28 2025
Office Specialist I Bangor Maine Bureau of Veterans Services (MBVS) of the Department of Defense Veterans and Emergency Management (DVEM) Are you passionate about supporting veterans and ensuring they receive the benefits theyve earned The Maine Bureau of Veterans Services is seeking a dedicated and detailoriented Office Specialist I for our Bangor location. This position is critical in connecting veterans and their families to essential state and federal programs providing personalized assistance and administrative support. Why Join MBVS
- Meaningful workdirectly impacts the lives of Maines veterans and their families.
- Supportive teamwork alongside professionals dedicated to serving those who served.
- Professional growthopportunities for training and advancement within the department.
If youre ready to make a difference and help veterans access the benefits they deserve apply today!
Primary responsibilities include:
- Serve as a point of contact for veterans dependents and surviving family members helping them navigate available benefits.
- Conduct initial interviews to assess veterans needs and determine program eligibility.
- Input and reconcile veteran data maintaining accurate records for streamlined service delivery.
- Assist Veterans Services Officers (VSOs) with reviewing processing uploading and tracking VA claim documents.
- Provide ongoing updates to clients throughout the VA claims process.
- Determine eligibility for state veterans programs including the Veteran Recognition initiative Park and Museum Pass program and Disabled Hunting and Fishing License program.
- Represent MBVS at community outreach events to enhance awareness and accessibility.
- Some instate travel is required to support outreach and program efforts.
Skills or knowledge required:
- Receives and greets visitors in person and via phone; determines customer needs.
- Posts to amends and/or updates case management system using established procedures and knowledge of modern office software.
- Creates and uses varied correspondence formats and composes standard business correspondence.
- Examines documents/information to determine facts detects errors and irregularities and acts as authorized.
- Performs routine secretarial duties such as completing work schedules arranging appointments notetaking and reviewing documents to respond to requests.
- Applies to routine individual cases: an explanation and interpretation of applicable rules regulations policies procedures codes and/or documentation requirements.
- Develop standard work procedures within established guidelines.
- Determines eligibility and issues certificates and coins for the State of Maine Veterans Recognition Program.
- Determines eligibility and issues the Maine Lifetime Veteran Park and Museum Pass.
- Provides copies of military discharge papers to veterans and eligible dependents utilizing the state database the Department of Defense database or requests from the National Archives.
- Ability to maintain a working relationship with veterans organizations staff and volunteers providing information regarding Bureau programs and services.
- Represent the Maine Bureau of Veterans Services at local meetings as needed providing written event summaries.
- Assist with coordination and participation in homeless veteran events.
- Ability to discuss with veterans and obtain information pertinent to veteran benefits.
- Ability to write clear and comprehensive reports.
- Ability to understand and promote management goals as they affect daytoday operations.
Minimum qualifications:
Training education or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills and 2) the ability to use independent judgment initiative and discretion to make determinations on varied matters. All positions in this classification assume the qualifications of:Office Assistant IOffice Assistant IIOffice Associate IandOffice Associate II.
Preference will be given to those applicants:
- Preferences will be given to candidates with client management software experience
- Preference will be given to candidates with previous community outreach experience
- Preference will be given to candidates with previous customer service experience
- You must complete and pass a federal background check as a condition for this position.
Contact information:
Questions about this position should be directed to Matthew Kennedy
Application Instructions:
Interested applicants need to apply online by selecting the Apply for this opening button along with uploading a cover letter current resume and copies of any transcripts or certifications you wish to have considered while evaluating your application.In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not fulltime employment should be identified as such.
If you require a paper application please download and print one here contact our office at. Paper applications for this posting should be submitted along with cover letter and resumebefore the closing dateto Security & Employment Service Center 45 Commerce Drive Augusta ME 04330 or faxed to. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.
Benefits of working for the State of Maine:
No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:
- WorkLife Fit Rest is essential. Take time for yourself using13 paid holidays12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtimeexempt employees receive personal leave.
- Health Insurance Coverage The State of Maine pays85%95% of employeeonly premiums ($11196.96 $12514.32 annual value) depending on salary. Use this chart to find the premium costsfor you and your family including the percentage of dependent coverage paid by the State.
- Dental Insurance The State of Maine pays 100% of employeeonly dental premiums ($387.92 annual value).
- Retirement Plan The State contributes the equivalent of 13.29% of the employees pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA or 18.09% for Confidential employees.
State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than fulltime.
Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.
If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
