Client Success Partner, Conferences

The Global Client Success team members align themselves to the North America & Internal Account Executive teams to deliver value to Global accounts and ensure they have got the conviction to renew and grow their partnership with the Gartner Clevel Communities (GCC) conference business. This is a critical role that drives client retention and builds a strong foundation for growth.

What You Will Do:

• Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo booth registration product literatures promotional banners)
• Support assigned Global accounts sold by North America & International Account Executive (AE) teams
• Understand the sponsor products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
• Develop indepth knowledge of the clients business industry to drive meaningful engagement and strategically align to provide valueadded interactions
• Partner with AEs to hold calls with Marketing & Sales power contacts to ensure a mutual understanding of clients goals objectives and measurements of success.
• Support AE in identifying potential new revenue opportunities
• Work with both North America & International AE teams to ensure consistency in value delivered to client across geographies
• Collaborate effectively with the wider conference business: operations content program management and marketing teams to enable the success of clients
• Partner with the Sales Organization to drive satisfaction account retention and growth
• Support Account Executive through client renewal process by presenting on evidence of value received as confirmed by the client to be utilized in driving the renewal
• Partner with Content Liaison to ensure alignment of sponsor content to event content
• Participate in client facing meetings including quarterly business reviews representing GCCs service value story and the strength of our sponsorships
• Cultivate and expand existing business relationships through frequent proactive client interactions to understand clients business industry and mission critical priorities
• Drive high client call activity to ensure timely onboarding and proactive service delivery preevent onsite and postevent
• Evaluate and track the client experience at every conference allowing for improved processes and actions
• Provide evidence of value received as confirmed by the client to be utilized in driving the renewal
• Join Sales on client calls and meetings as needed to support sales or secure a renewal

What You Will Need:

• Passionate about service delivery and driven by client success
• Strong business acumen
• Ability to receive interpret and react to client requests in a customer focused mannerand high degree of professionalism
• Highly organized with a strong attention to detail
• Excellent written and verbal communication skills including presentation skills and persuading others
• Ability to manage multiple deadlines prioritize and work under pressure
• Ability to work independently and within a team
• Proficiency in the MS Office suite and Gsuite
• Willingness to travel and offer onsite event support to clients (48 events a year)
• Willingness to travel to client facing meetings 15% of the time
• Bachelors degree preferred
• 3 years in account management or client success
• Events experience preferred not required

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.

Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

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