Fair Ridge - Shift Supervisor (Sat-Sun, 8am-4pm)

Title: Shift Supervisor (SatSun 8am4pm) (shift cannot be changed)

Level: Mid

Department: Fair Ridge Emergency Shelter

Reports to: Assistant Director of Operations

Pay Rate: $23$25/hr

Location: Fairfax VA

FLSA Status: NonExempt

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organizations inception we have adapted and grown to meet community needs all while working in partnership with government and private partners and community members. Today Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year our compassionate team of individuals changed the lives of nearly 2000 individuals half of which were children. Our Culture is built from our Core Values of Inclusivity Collaboration Accountability Respect and Empowerment (iC.A.R.E.)

About the Role:

The Shift Supervisor plays a critical leadership role in ensuring smooth operations and a safe supportive environment at a large Fairfax County emergency shelter for families with minor children. The shelter consists of 85 units and approximately 344 beds. This position oversees a team of Residential Coordinators providing direct supervision and support to staff on shift while ensuring consistency in client service delivery crisis response and shelter operations. The Shift Supervisor is the primary point of contact for operational decisionmaking during assigned shifts and ensures compliance with all Shelter House policies and standards.

Key Responsibilities:

Supervision & Leadership:

• Provide direct oversight guidance and support to Residential Coordinators during assigned shifts.
• Serve as the onsite leader for shift operations supporting crisis intervention and decisionmaking as needed.
• Ensure Residential Coordinators are completing responsibilities in alignment with agency policies and procedures.
• Conduct and document shift handoffs ensuring clear communication and consistency between shifts. Write and send out End of Shift report(s).
• Support staff development through ongoing feedback training reinforcement modeling Shelter House core values.

Facility & Safety Management:

• Monitor and maintain the safe and secure operation of the shelter including performing walkthroughs of the building and surrounding grounds.
• Respond to emergencies and incidents ensuring appropriate documentation and escalation.
• Ensure proper execution of emergency protocols including building evacuations and health emergencies.
• Review and ensure accuracy of daily shift logs and incident reports.

Client & Program Support:

• Support the Residential Coordinators in addressing client needs and upholding a traumainformed respectful environment.
• Collaborate with case management and other program staff to ensure alignment with client service plans.
• Ensure basic needs (toiletries linens supplies etc.) are appropriately distributed and available.
• Oversee intake and assessment processes including OneNightOnly placements when necessary.
• Address elevated client concerns or conflicts using deescalation and mediation skills as needed.

Administrative & Operational Duties:

• Ensure documentation and logs are maintained according to agency standards and best practices.
• Oversee room turnovers clean and prepare client rooms for move in.
• Oversee unit inspections and facility cleanliness; assign and verify Residential Coordinator followthrough.
• Coordinate and monitor donation intake and volunteer support during the shift.
• Ensure supplies donations and inventory are organized tracked and replenished as needed.
• Utilize technology (Google Suite Microsoft Office) for communication documentation and reporting.

Other Duties:

• Participate in staff meetings supervision and training as required.
• Serve as essential personnel; must report to work during emergencies inclement weather or other unusual circumstances.
• Perform other related duties as assigned to support program operations and client care.
• Assist with oncall coverage if applicable

Required:

• A high school diploma or GED
• 3 years of experience in human services field i.e. mental health substance abuse homeless and domestic violence
• Ability to build strong working relationships with clients and team members
• Strong verbal and written communication skills
• Willingness to work evenings and weekends when needed
• Leadership and management experience is a plus

Preferred:

• A bachelors in human services/ related field
• 3 years of experience in customer service
• Experience working in programs serving homeless families
• Experience working in a residential environment
• Current CPR/First aid certification

Physical Requirements:

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 1020 pounds

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employmentrelated decisions will be made and carried out without regard to race color religion national origin ancestry citizenship age (over 40) sex marital status pregnancy sexual orientation gender identity veteran status disability unrelated to the individuals ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job and to employees with respect to their observance of their religious beliefs in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and AlcoholFree Workplace Policy:

DrugFree Workplace: Shelter House is committed to maintaining a drugfree workplace. Employment is contingent upon compliance with our DrugFree Workplace Policy which prohibits the unlawful manufacture sale distribution dispensation possession or use of controlled substances or marijuana in the workplace. Additionally all subcontracts and purchase orders over $10000 must include provisions ensuring a drugfree workplace.

Required Experience:

Manager