DMV Customer Service Technician (Part-time/wage) - Norfolk/Widgeon Rd 03736

Title: DMV Customer Service Technician (Parttime/wage) Norfolk/Widgeon Rd 03736

State Role Title: Admin and Office Spec III

Hiring Range: $19.72

Pay Band: 3

Agency: Department of Motor Vehicles

Location:NORFOLK/WIDGEON CSC

Agency Website:

Recruitment Type: General Public G

Job Duties

Virginias Department of Motor Vehicles (DMV) is looking for a serviceoriented professional to work as a Customer Service Technician at the Norfolk/Widgeon Rd. Customer Service Center. If you possess strong customer service and problemsolving skills with a willingness to learn and want a career with growth opportunities we would like to talk with you.

The selected applicants will handle various customer transactions to include communicating policies procedures and regulations; issuing IDs; processing applications; administering vision driver and incar road tests. In addition processing vehicle registrations and titling tax collection and other DMV related services.

Training will be provided to ensure your success.

The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In additionDMVserves a wide array of businesses including dealers fuels tax customers rental companies driving schools other state agencies local governments and nonprofit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values we live them!

Minimum Qualifications

Customer service experience personal computers computer information systems databases and how they support service operations mathematics and basic accounting practices and principles such as reconciliations. Interpret explain and apply complex statutes such as the Motor Vehicle Code and other laws rules regulations policies and procedures adapt to frequent statute policy and procedural changes. Analyze records files and other documents to reach logical and legal conclusions. Proven ability to work well under pressure during peak workload periods work cooperatively with others in a team environment communicate in a courteous professional and tactful manner both orally and in writing with all levels of staff and a diverse customer population complete required employee training perform work tasks at different work stations within the CSC as assigned operate all equipment necessary to perform the job. Must be able to work Monday Saturday with varied hours. Prefer experience with Privacy Protection Act DMV policies and procedures related to CSC operations .

Additional Considerations

Bilingual encouraged to apply.

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) must complete the I9 Employment Eligibility Verification Form. DMV participates in EVerify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprintbased criminal history check driver record check and background investigation if applicable.

As a condition of employment the DMV will be alerted of any convictions for moving violations including license suspension.

Submission of an online application is required. DMV does not accept applications resumes cover letters etc. in any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.