Technical Support Engineer
Technical Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Revenera helps product executives build better products accelerate time to value and monetize what matters. Reveneras leading solutions help software and technology companies drive top line revenue with modern software monetization understand usage and compliance with software usage analytics empower the use of open source with software composition analysis and deliver an excellent user experiencefor embedded on premises cloud and SaaS products.
Revenera is seeking a Technical Support Engineer with a love of problemsolving to join our Technical Supportteam in Itasca.
Responsibilities / Qualifications:
Create and update support cases/service requests
Provide support assistance on specific Flexera Software products
Provide assistance on medium to high level complexity support inquiries including escalations
Provide timely responses and regular updates on support cases
Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
Properly document support inquiries into the CRM system
Qualifications Education and Experience:
Required:
Bachelors degree in computer science or equivalent work experience
Programming experience in C/C
Database experience/familiarity in SQL and/or Oracle
Familiarity with Windows and Linux (or other UNIXbased operating systems) and related software
Strong customer orientation and dedication
Good communication and interpersonal skills (works well individually and as part of a team)
Fluent in verbal and written English
Ability to manage multiple tasks
Enjoys problemsolving and approaches them analytically and methodically
Eagerness to learn new technologies/skills
The ability to replicate a customer issue inhouse after provided the proper training and equipment
Desired:
Programming experience in C# .NET and/or Java
Database Administration experience in SQL and/or Oracle
Experience providing technical support for Windows Linux and other UNIX operating systems and related software
Familiarity with developer software tools
Good Windows administration skills
Good Linux administration skills
Good Mac OS X administration skills
Salesforce Experience
Understanding of Revnera Software products
#LIAD1
#LIHybrid
#LITechnicalSupport
Revenera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by local/national laws policies and/or regulations. Regarding disability we encourage candidates requiring accommodations to please let us know by emailing .
Employment Type
Full-Time
