Medical Records Processing Specialist Onsite

Who We Are:With a diverse team of more than 800 people HealthMark is set apart by our culture commitment to excellence and dynamic contributors. We believe in fostering growth celebrating success and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that but weve made it on the Inc. 5000 list of fastestgrowing companies for ten years.

Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients but you will also join a forwardthinking team of innovators who are passionate about the work we do and the people we serve.

What We Do:HealthMark is a mission to revolutionize how medical records are released to patients providers and other stakeholders. We provide techenabled solutions that help health systems hospitals FQHCs providerled networks and other care providers deliver the right medical records to the right patient.

What We Offer:

• A collaborative and supportive work environment that values your ideas
• Opportunities for professional development and career advancement
• Competitive benefits including medical dental and vision insurance 401k matching remote opportunities paid time off and a paid volunteer day of your choice
• The chance to make an impact in the health information field every day

Join us in shaping the future of the release of information!

JOB DESCRIPTION:

Location: Fishersville VA

HealthMark Group is growing and looking for bright energetic and motivated candidates to join our team. This is an entrylevel position and an exciting opportunity for someone looking to start their career with a fastgrowing company. We are expanding rapidly and have created unique roles that need qualified candidates.

POSITION: Onsite Medical Records Processing Specialist

Entrylevel job duties include but are not limited to:

JOB ROLE AND RESPONSIBILITIES:

Complete all incoming ROI requests in a timely and efficient manner.

This position must maintain 100% ROI Accuracy.

This position must complete all STATs within an hour and maintain a 24hour turnaround time for all other ROI requests.

This position must keep all queues current.

Validates requests and authorizes for release of PHI according to established procedures.

Performs quality checks on all work to ensure the accuracy of the release confidentiality and proper invoicing.

Maintains confidentiality security and standards of ethics with the employer and medical records information during transport storage and disposal.

Complete legal affidavits and questions as needed.

Regularly scan ROI requests into the chart.

Abides by the ROI policy specific to both HealthMark and the client.

This position must maintain a neat clean and professional personal appearance and observe the dress code established by the client.

This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.

Maintain and update facility guide as needed.

Provides excellent customer service by being attentive and respectful.

Follows through as promised.

Proactive in identifying Patient complaints with the ability to deescalate as needed.

Communicate effectively with customers.

Achieve maximum customer satisfaction.

Answering highvolume phone calls

Qualities that the candidate for this position should include:

Fast learner

Dependable

Quick worker

Team player

Positive attitude

Someone who strives to do more.

Note: This job description is intended to provide a general overview of the position and does not encompass all jobrelated responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.