Technical Support Specialist
Technical Support Specialist
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$ 63700 - 69000
1 Vacancy
Job Description
Job Description Summary
The Technical Support Specialist is responsible for providing frontline IT support to endusers by diagnosing troubleshooting and resolving hardware software and network issues. This role ensures smooth IT operations by assisting employees with technical concerns maintaining IT systems and escalating complex issues to higherlevel support teams.The Technical Support Specialist works closely with IT service desk network and systems teams to provide exceptional customer service and maintain system uptime. This position requires strong problemsolving communication and technical skills to support endusers in a fastpaced enterprise environment.
How will you make an impact & Requirements
The Technical Support Specialist is responsible for providing frontline IT support to endusers by diagnosing troubleshooting and resolving hardware software and network issues. This role ensures smooth IT operations by assisting employees with technical concerns maintaining IT systems and escalating complex issues to higherlevel support teams.
The Technical Support Specialist works closely with IT service desk network and systems teams to provide exceptional customer service and maintain system uptime. This position requires strong problemsolving communication and technical skills to support endusers in a fastpaced enterprise environment.
Responsibilities
Provide comprehensive first and second level technical support for hardware software and network related issues to ensure optimal performance and user satisfaction.
Diagnose and resolve issues related to PCs laptops printers mobile devices and other peripherals ensuring minimal downtime for users.
Assist with the installation update and security patching of Windows and Mac operating systems maintaining system integrity and security.
Manage user account setup password resets and access control in Active Directory to facilitate secure and efficient user access.
Identify and troubleshoot network connectivity issues including WiFi VPN and LAN/WAN connections to ensure reliable access for all users.
Assist with Microsoft 365 applications such as Outlook Teams OneDrive and SharePoint enhancing productivity and collaboration among employees.
Oversee the installation updates and licensing management of software applications ensuring compliance and availability of necessary tools.
Accurately document technical issues troubleshooting steps and solutions within the IT ticketing system to maintain clear records and improve future support.
Work closely with the Service Desk and IT support teams to escalate and resolve critical issues swiftly and effectively.
Deliver technical training and resources to endusers fostering selfservice capabilities and enhancing overall user experience.
Assist in tracking hardware inventory and managing equipment assignments to ensure effective resource utilization and planning.
Contribute to IT initiatives including system upgrades rollouts and migrations to facilitate seamless transitions and improvements.
Ensure adherence to IT security policies HIPAA regulations and company standards to protect sensitive information and maintain operational integrity.
Stay informed about emerging technologies and best practices in IT support to provide cuttingedge solutions and maintain a high standard of service.
Demonstrate excellent guest service to internal team members and patients.
Perform other related duties as assigned.
Qualifications
Bachelors degree in information technology Computer Science or a related field (or equivalent experience).
2 years of experience in IT support help desk or technical support roles.
Certifications preferred: CompTIA A ITIL Foundation Microsoft Certified Modern Desktop Administrator.
Strong knowledge of Windows and macOS operating systems.
Experience with Active Directory (AD) Group Policy and user management.
Familiarity with ticketing systems (ServiceNow Zendesk or similar).
Basic networking knowledge (IP addressing DNS DHCP VPN troubleshooting).
Experience supporting Microsoft 365 applications and troubleshooting common issues.
Strong troubleshooting and problemsolving skills with a customerfirst mindset.
Ability to work independently in a fastpaced crossfunctional environment.
Physical Demands
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists hands and/or ngers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and gures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.
Equal Employment Opportunity
CareMore is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race color sex (including pregnancy) genetic information sexual orientation religion physical or mental disability age military or veteran status marital status familial status national origin or any other legally protected class.
Equal opportunity applies to all areas of the employment relationship including hiring promotions training terminations working conditions pay and other terms and conditions of employment.
CareMore Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment CareMore will take steps to ensure that people with disabilities are provided reasonable accommodation. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment contact
Compensation: $63700K $69000K annual salary
Required Experience:
Unclear Seniority
Employment Type
Full-Time
