Lead Product Trainer
Lead Product Trainer
Posted on :
18-05-2025
Employer Active
1 Vacancy
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Job Description
We are seeking an experienced Trainer to lead our training initiatives for our CRM product/application. This role goes beyond training delivery as it involves managing a team of junior trainers and collaborating with key stakeholders to drive adoption and learning effectiveness. The ideal candidate will have strong background in software training methodologies and stakeholder management ensuring seamless knowledge transfer across internal teams customers and partners.
- Deliver structured CRM training programs for Employees Clients Partners Open Market through various formats (inperson virtual elearning)
- Lead mentor and manage a team of 34 junior trainers ensuring consistency and quality in training delivery.
- Work closely with Product Sales Customer Success and Support teams to align training initiatives with business goals.
- Assess training effectiveness through surveys analytics and feedback loops continuously improving training strategies.
- Standardize training workflows enhance LMS usage and introduce innovative learning methodologies.
- Stay updated on CRM product updates and industry trends to enhance training content.
- Develop/maintain training content roadmap for different product modules and processes.
- Manage daytoday training operations.
- Develop/maintain supplementary training including reading material assignments and exercises.
Preferred Skills:
- 7 years of experience in training with at least 2 years in a Senior training role.
- Experience in managing training teams setting performance goals and coaching trainers.
- Excellent communication stakeholder management and presentation skills.
- Proficiency with LMS platforms elearning tools and webinar software.
- Proficiency in Business processes and user adoption strategies.
- Knowledge of Content Management Systems and opensource authoring tools (Markdown and HTML experience preferred).
- Expertise in tools such as Microsoft Office (Word Excel PowerPoint) and Microsoft Outlook with proficiency.
- Prior experience in customer training sales enablement or technical training for enterprise SaaS products.
- Familiarity with Enterprise CRM platforms.
Employment Type
Full-Time
Key Skills
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