Reablement Liaison Officer 8197
Reablement Liaison Officer 8197
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Job Description
Reablement Liaison Officer 8197 Permanent contract 11063 to 11792 per annum (Scale E) 16 hours per week County Hall Norwich (hybrid working)
There is a market supplement of 10% to the base salary to all staff who are employed in night roles. This will be paid three times a year.
Do you have excellent customer services and ICT skills with a passion for Social Care If so wed love to hear from you.
We have a new opportunity to join our team to:
Take referrals into our service by phone and Liquid Logic (our social care system)
Deploy support workers from the Swifts and Nightowl services to unplanned events such as falls or welfare checks
The role may also include setting up visits to service users for support workers using an electronic scheduling software (full training will be given)
Take queries from the support workers while they are working in the community
As a Reablement Liaison Officer you will be the first point of contact and an information service for GPs community health services social services service users and their families. You will also take referrals for Norfolk First Support.
Norfolk Swift Response service provides support for unplanned care needs such as falls and is a 24hour service. It is part of Norfolk First Response which delivers services to adults across Norfolk in their own homes for up to 6 weeks assisting them to regain skills they may have lost following an illness or hospital admission enabling them to regain their independence as much as possible while also reviewing any ongoing support needed.
You need to possess excellent ICT skills and be able to work to tight deadlines often making decisions independently whilst delivering excellent customer service. You will also have the ability to assess risk and take appropriate action working with our multidisciplinary team to support people to return to their homes.
The role is hybrid working both from home and a locality rota is on a twoweek rota basis. Shifts are 9:45pm to 6:15am and include bank holidays on a rota basis. There may be the requirement for weekend working on an ad hoc basis on order to support the service.
Rota pattern:
Week 1 Monday Tuesday Wednesday
Week 2 Tuesday
For an informal discussion regarding this position please
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fasttrack physiotherapy and a free counselling service
- Flexible working opportunities including flexitime part time remote and hybrid working dependant on your job role and business need.
- Financial benefits such as:
- Norfolk Rewards our employee discounts programme which helps yousave money on almost anything from everyday groceries and clothes to holidays new technology gym membership trips to the cinema and days out.
- A Blue Light cardfor Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution life assurance death in service payments and dependants pensions.
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new ultralow emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
Before you apply we recommend reading the fullJob Description and Person Specificationto help you demonstrate you meet the criteria. You can also find information on ourTerms and Conditionshere.
Already a Norfolk County Council employee See and apply for internal and external vacancies inmyOracleusing your @ or @ email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 22 May 2025 at 23:59
All other applicants closing date: 29 May 2025 at 23:59
Required Experience:
Unclear Seniority
Employment Type
Part-Time
