Receptionist
Receptionist
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Job Description
ROLE: Receptionist
REPORTING TO: Service Manager
LOCATION: Bradford Newmedica Park House Woodlands Park Bradford Rd Cleckheaton BD19 6BW
HOURS: 40 per week
SALARY: 25396.80 p/a
WHO ARE WE
Newmedica is one of the leading providers of NHSfunded ophthalmology services in England.
Our Purpose is to make a positive difference to peoples lives
Our Vision is to change lives through better sight and eye health
We provide services for NHS CCGs NHS Trusts and Foundation Trusts and other providers of NHS funded services. We deliver thousands of patient interactions annually including outpatient appointments diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.
ROLE SUMMARY
Our Clinic Receptionists are the face of Newmedica theyre often amongst the first people that our patients interact with on clinic visits therefore having a welcoming friendly empathetic approach is vital.
Our Clinic Receptionists check in a high volume of patients each day update their information instill eye drops and assist with booking future appointments and the answering of any queries using a variety of different systems. The thought of eye surgery can be a daunting prospect for patients to deal with so our Clinic Receptionists need to be able to put patients at ease. They also need strong communication skills to be able to explain the purpose of the different tests and help the patients understand their treatment.
Newmedica is committed to the growth and development of all our colleagues. The Clinic Receptionist role is a great opportunity to have exposure to both the clinical and administrative aspects of healthcare.
KEY RESPONSIBILITIES
Welcoming patients and visitors on arrival to clinic
Booking patient appointments and ensuring that clinics are full
Making reminder calls to patients before their appointment is due
Completing postop calls following surgery to ensure the patient is well and understands the postoperative instructions
Liaising with GP surgeries and opticians regarding patient data and to answer any clinical questions which may arise
Management of patient data; ensuring availability required level of accuracy and confidentiality. Updating Newmedicas electronic patient records and producing and providing letters to patients
Managing the data in Newmedicas electronic patient records; adding importing and archiving data to ensure that they are up to date
Assisting with the administration of onward referrals
Liaise with the clinical and administration teams to ensure patient records are uptodate and accurate
Management of the waiting room to ensure all patients are kept informed of any delays
Set up of the clinic areas in the morning; completing health and safety checks ambient temperature checks and daily testing of the nursecall alarm system
Closedown of clinic areas ensure all patient identifiable information is locked away or disposed of correctly and secure the patient entrance
EDUCATION & QUALIFICATION
A good level of general education
GCSE Maths and English or equivalent
For more information or to request a full job description please email Sophie at
Employment Type
Full-Time
