Appointment/Loaner Car Coordinator
Appointment/Loaner Car Coordinator
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$ 20 - 24
1 Vacancy
Job Description
Castle Hyundai of Downers Grove is seeking an Appointment/Loaner Car Coordinator to become a valuable addition to our team.
As the Appointment/Loaner Car Coordinator you will be responsible for managing appointments and coordinating loaner car services for our valued customers. This role plays a crucial part in ensuring a seamless customer experience and maintaining high levels of satisfaction.
What We Offer:
- 401(K) with employer match
- Major Medical & Dental (50% employee paid premium)
- Vision
- Voluntary Benefits (Accident Critical Illness Disability and more)
- Life Insurance
- Paid Time Off
- Employee vehicle purchase discounts
- Career Advancement
Appointment/Loaner Car Coordinator Responsibilities
- Managing the administration of loaner vehicles provided to customers.
- Overseeing the flow and organization of our loaner fleet efficiently.
- Completing all necessary paperwork explaining loaner policies and procedures and obtaining customer approvals when needed.
- Locating loan cars promptly for clients as requested.
- Assisting customers with vehicle dropoff and pickup in a friendly and efficient manner.
- Entering loan car data license and insurance information into the system accurately to create contracts or loan car agreements.
- Preparing loan car reports and monitoring the whereabouts and turnover time of loan car vehicles daily.
- Keeping the client database updated as required.
- Contacting vendors such as Enterprise when additional cars are needed for loan purposes.
- Checking in returned cars inspecting for damage securing mileage data and closing agreements efficiently.
- Coordinating repairs for damaged or malfunctioning cars promptly.
- Monitoring mileage and scheduling maintenance for loan car vehicles at required intervals.
- Ensuring that loan cars are clean and in good condition before delivery to clients.
- Providing prompt and courteous assistance to service customers when needed.
- Maintaining CSI at or above the Companys standards.
- Keeping the work area organized clean and safe at all times.
- Participating in required training sessions to enhance skills and knowledge.
- Following all safety rules and regulations set by Federal State Local and Company guidelines.
- Demonstrating and upholding the Companys Core Values in all tasks.
- Complying with all Company policies and procedures diligently.
- Performing any other duties as assigned by the management team.
Appointment/Loaner Car Coordinator Qualifications
- Available to work flexible hours and weekends
- Previous automotive experience in this role or similar is preferred
- Selfstarter mentality and an ambitious spirit
- Ready to waste no time learning new product ins and outs eager to improve
- Phenomenal communication skills with customers and team members
- Professional wellgroomed personal appearance
- Clean driving record and valid drivers license
Appointment/Loaner Car Coordinator: $20 $24 per hour
Compensation will be based on performance and experience; pay ranges may vary from displayed amounts
We are looking for qualified quality people who are ready to start their careers within our family.
Required Experience:
IC
Employment Type
Full-Time
