Assistant Director of Ticket Operations
Assistant Director of Ticket Operations
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Job Description
Department: Intercollegiate Athletics
Appointment Type and Duration: Regular Ongoing
Compensation Band: OSOA03Fiscal Year
FTE: 1.0
Application Review Begins
May 29 2025; Position open until filled.
Special Instructions to Applicants
Please provide a resume that clearly outlines relevant work history including dates of employment and educational background. These details are crucial in evaluating whether applicants meet the qualifications for the position.
Department Summary
The University of Oregon Department of Intercollegiate Athletics will provide an outstanding collegiate experience to our studentathletes while enabling them to pursue excellence in the classroom the community and their lives while competing at the highest level in their chosen sport.
Position Summary
The Assistant Director of Ticket Operations oversees and manages ticketing for soccer lacrosse and acrobatics and tumbling seasons. They are responsible for event creation sales postevent reconciliation and collaboration with other departments to ensure the success of events. They also hire train supervise evaluate and discipline student worker staff to meet customer service demands and implement a training schedule.
The Assistant Director ensures the successful staffing of events and provides ticket reports and sales trends for supervised sports as well as prepares event settlements. They strategize with ticket office directors on daytoday activities and are the primary point of contact for all cash handling and corresponding financial deposits. The Assistant Director also provides daily customer service including but not limited to monitoring inbound emails and assisting students with customer interactions. Additionally they provide gameday and fulfillment support as needed for football and select mens and womens basketball events and aid in allocating season tickets and annual donations for other Oregon sports. Work may often be performed outside of normal business hours on nights and weekends to assist with events promoters and finalizing ticket situations.
The Assistant Director of Ticket Operations is also responsible for promoting the philosophy and objectives of the Intercollegiate Athletics Department including adherence to all department policies and procedures as well as the rules and regulations of the University of Oregon Big Ten Conference and the NCAA.
Minimum Requirements
Bachelors degree or two years of collegiate or professional ticket operations.
One year of collegiate or professional ticket operations and/or experience within higher education.
Professional Competencies
Excellent organizational customer service and communication skills.
Ability to work effectively with faculty staff and students from a variety of diverse backgrounds.
Current knowledge of NCAA rules.
Preferred Qualifications
Bachelors degree in business accounting marketing or a related field.
Ticket office experience at a Division I athletic institution.
Ticketmaster ticketing software experience.
Donorbased priority seating program experience.
Photoshop or InDesign experience.
Supervision experience.
Experience with JumpForward and Teamworks complimentary guest allocation processes.
FLSA Exempt: Yes
All offers of employment are contingent upon successful completion of a background check.
The University of Oregon is proud to offer a robust benefits package to eligible employees including health insurance retirement plans and paid time off. For more information about benefits visit University of Oregon is an equal opportunity affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process please contact us at or.
UO prohibits discrimination on the basis of race color religion national origin sex sexual orientation gender identity gender expression pregnancy (including pregnancyrelated conditions) age physical or mental disability genetic information (including family medical history) ancestry familial status citizenship service in the uniformed services (as defined in federal and state law) veteran status expunged juvenile record and/or the use of leave protected by state or federal law in all programs activities and employment practices as required by Title IX other applicable laws and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information related policies and complaint procedures are listed here.
In compliance with federal law the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at Experience:
Director
Employment Type
Full Time
Key Skills
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