Director, Technical Support Engineering
Director, Technical Support Engineering
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Salary Not Disclosed
1 Vacancy
Job Description
Datadog is seeking a highly motivated results oriented Director to join our highgrowth organization and cuttingedge team. Our Technical Solutions team shares technical and product expertise with customers through ongoing guidance presentations technical evaluations and demos. You will oversee and architect a fastgrowing global team and provide strategy for our Technical Support Engineering team located in Dublin
Join a diverse team of traditional and nontraditional backgrounds working together to solve complex problems the right way. You will lead a team of managers and individual contributors in our Denver center immersed in a fastpaced environment where you will be challenged but will also immediately witness your contributions to Datadog and to our customers.
At Datadog we place value in our office culture the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a worklife harmony that best fits them.
What Youll Do:
- Manage develop and mentor a team of Support Engineering Managers who manage teams of Technical Support Engineers responsible for responding to client requests reproducing and troubleshooting issues and working into Datadogs 400 integrations
- Act as the owner for your teams metrics and performance partnering closely with upper management and HR on performance management and employee issues
- Provide strategic guidance and oversight to Managers on regional projects ensuring their successful and timely completion
- Assist recruiting efforts to find and hire top talent within your region. Ensure that all quarterly hiring targets for the region and functional area are met
- Ensure the successful onboarding and development of Technical Support Engineers
- Drive crossregional and global projects or initiatives to improve team productivity processes and procedures
- Collaborate with internal teams and customers on highpriority escalations/incidents and act as a resource to resolve escalations from team members as necessary
- Act as a key global collaborator ensuring consistency and best practices across all regions
- Conduct regular 1:1s with team members to provide constructive feedback and skills development
- Liaise with other groups throughout the organization (Sales Customer Success Engineering Product) to tackle urgent matters and to implement workflow improvements that help ensure smooth overall operation
WhoYou are:
- Passionate about people management and/or mentorship with previous experience leading a team of Technical Support Engineers
- A strong crossfunctional and global collaborator ensuring strategic alignment across multiple regions
- Selfmotivated detailattentive and have a desire to keep learning more.
- A critical thinker who defaults to a customercentric approach.
- Experienced in the successful implementation of process and procedure in a scaling region and aligning to global standards
- Passionate about using analytics to drive informed decisionmaking and optimize processes
- Someone with a high EQ and soft skills
- Able to work a rotating schedule that requires weekend availability
- Bonus Points:
- Knowledge of current monitoring solutions DevOps tooling and related technologies
- Previous experience working in a hyper growth organization
- CS or Engineering degree
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.
Benefits and Growth::
- Generous and competitiveglobal
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an indepth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program crossdepartmentally
- Friendly and inclusive workplace culture
Required Experience:
Director
Employment Type
Full Time
