Customer Service & Support Specialist
Customer Service & Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.
The Customer Service & Support Specialist is a customerfocused professional who will provide our customers with product and application knowledge quotations and order entry while ensuring compliance with trade regulations. Responsible for achieving departmental KPI goals ensuring complete customer satisfaction.
Duties/Responsibilities:
- Order processing duties including but not limited to order entry order amendments order status notification and order expediting.
- Daily interaction with customers via email and phone working to resolve their issues or concerns as quickly as possible to provide an exceptional customer experience.
- Take ownership of customer issues document customer complaints and follow problems through to resolution while ensuring root cause analysis provides appropriate sustainable countermeasure(s).
- Work crossfunctionally with Application Engineering Outside Sales and Manufacturing Operations to serve customers.
- Periodically review and update the departmental library of all technical product literature and keep abreast of any product changes.
- Develop relationships with key accounts and build applications experience.
- Participate in special projects including new product development support as assigned.
- Perform other duties as required
Required Skills/Abilities:
- Customer focused with excellent interpersonal and communication skills.
- Action oriented and selfmotivated. Problem solver.
- Detail minded and organized with a drive for results.
- Proficient in Microsoft Office Suite.
Education and Experience:
- High School Diploma or GED required.
- Associates degree (2 year) or equivalent work experience preferred.
- 2 years experience in a manufacturing or technical customer support environment preferred.
- Bilingual skills a plus.
Travel:
- Minimal up to 5%.
Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
