Bentley High Point Service Advisor
Bentley High Point Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The Bentley/Ineos Service Advisor at Bentley High Point / Triad Ineos in High Point North Carolina is a Full Time individual contributor role in the Auto industry. This position is responsible for providing exceptional customer service to vehicle owners by managing their service needs and ensuring their satisfaction. The Service Advisor will act as a liaison between the customer and the service technicians ensuring all repairs and maintenance are communicated effectively and completed in a timely manner.
Compensation & Benefits:
This is a fulltime salaried plus commission position with competitive compensation and benefits package including medical dental and vision insurance 401k paid time off and employee discounts.
Responsibilities:
Greet customers and provide a friendly and welcoming atmosphere
Listen to customers concerns and accurately document them
Utilize dealership and manufacturer service guidelines to determine necessary repairs and maintenance
Communicate maintenance or repair recommendations and costs to customers
Schedule and coordinate service appointments with customers
Maintain accurate records of services repairs and customer interactions
Manage service technicians schedules and ensure timely completion of repairs
Follow up with customers to ensure satisfaction and address any concerns
Handle customer complaints and escalate as necessary
Inform customers of additional services or promotions offered by the dealership
Stay uptodate on our products services and promotions
Maintain a clean and organized service reception area
Requirements:
High school diploma or equivalent some college or vocational training preferred
1 years of customer service experience as a service advisor in the automotive industry
Excellent communication and interpersonal skills
Able to work in a fastpaced teamoriented environment
Knowledge of vehicles and their service requirements is a plus
Must be able to stand walk and bend for extended periods of time
Must have a valid drivers license
Ability to pass a background check and drug screening
EEOC Statement:
Mills Auto Group is an equal opportunity employer and a drugfree workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability or any other protected status under applicable laws. We are committed to a diverse and inclusive workplace and welcome individuals of all backgrounds to apply.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
