DEPT OF REVENUE

Funding Arizonas future through excellence in innovation exceptional customer service and public servantled continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS) an intentional resultsdriven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance reduce waste and commit to continuous improvement with sustainable progress. Through AMS every ADOR team member seeks to understand customer needs identify problems improve processes and measure results.

Address: 1600 W. Monroe St
Phoenix AZ 85007

Salary: $55000/ yr ( $26.44/hr)

Grade: 21

Closing Date: Until Filled

The Tobacco Tax Compliance and Returns Specialist 3 performs complex audit and customer service work for the Tobacco Tax Team by providing educational outreach to applicable taxpayers to ensure compliance with Arizonas tobacco tax laws statutes rules and regulations. This role is responsible for the review of tobacco tax returns and the processing of refunds and rebates working with taxpayers to address payment issues and providing timely notifications to taxpayers regarding noncompliance penalties and license enforcement actions.

Supervision:
This position does not have direct reports.

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Tax Administration Research and Analysis

• Timely review of tobacco tax returns to ensuring accuracy and compliance with Arizona tobacco tax laws statutes rules and regulations
• Process tax refunds and rebates and address payment issues while applying statutory requirements and Department of Revenue policies and standards.
• Prepare reports correspondence memoranda and miscellaneous technical materials.
• Propose system functionality updates to management.
• Aid in the development and enforcement of tax compliance procedures and policies.
• Assist in the production of relevant documents to the Attorney Generals Office for use in enforcing Arizona tobacco laws and obligations under the Tobacco Master Settlement Agreement.
• Research analyze and apply applicable tax law appropriately to all cases audits and tax returns as assigned.
• Collect and analyze data to detect discrepancies in return filings that may be noncompliant with tobacco tax laws rules regulations and/or policies.
• Consult with appropriate legal counsel as needed.

Customer Service

• Proactive outreach via phone email etc. to educate taxpayers on tobacco tax law compliance.
• Provide timely and clear notification to taxpayers regarding noncompliance penalties and license enforcement actions.
• Assist taxpayers with the utilization of the Arizona Luxury Tax Online electronic filing system.
• Communicate with taxpayers attorneys auditors and management regarding compliance and application of applicable statutes rules and regulations.

Agency Representation

• Participate in formal and informal conferences and appeal hearings before the Office of Administrative Hearings.

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws regulations policies and best practices related to taxation through regular engagement in activities such as: selfdirected research conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
• Actively contributes to team and individual effectiveness through the following:
  • Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated.
  • Completes all required training in a timely manner.
  • Participates in assigned work teams as appropriate.
  • May complete periodic metrics projects huddle boards and reports as requested.
  • Prepares for and actively participates in 1:1 coaching with supervisor.
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement and engages in continuous improvement efforts as assigned.

Other duties as assigned

Education & Experience

• Any combination that meets the knowledge skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelors Degree (e.g. B.A.) training coursework and work experience relevant to the assignment.
• Minimum one year experience with the Departments GenTax Tobacco Tax registration and reporting system.

Licenses & Certifications
None

Knowledge/Understanding

• Knowledge of Arizona Tobacco tax laws statutes rules regulations and department policies.
• Knowledge of generally accepted accounting principles (GAAP).
• Knowledge of generally accepted accounting standards (GAAS).

Skills

• Strong verbal written and listening communication skills.
• Effective organization and time management skills with the ability to make measurable progress on multiple priorities.
• Strong interpersonal skills and demeanor.
• Strong proficiency in researching analyzing and interpreting tax law and communicating it in laymans terms.
• Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail Sheets Docs and Drive.
• Proficient in the use of tax reporting systems.

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety.
• Ability to work in a confidential manner ensuring information is shared with internal and external individuals in an appropriate manner.
• Ability to understand and solve problems by applying strong analytical skills to include collecting all the relevant information and data needed to address the problem; organizing classifying and synthesizing the data into fundamental issues; from the information identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and identifying the options and solutions for addressing the problems analyzed.
• Ability to travel up to 5% of the time for court appearances/testimonies.
• Willingness and ability to embody ADORs core values of Do the Right Thing Commit to Excellence and Care About One Another.

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• Ability to operate a stateowned and/or personal vehicle.
• May experience exposure to adverse environmental conditions during travel.

• Bachelors degree in Accounting or closely related field.
• Experience with Continuous Improvement/or LEAN.
• Bilingual in English/Spanish.

The final candidate will be required to abide by the the following preemployment checks:
Employment Verification and Reference Checks
State and Federal Criminal Background Check including fingerprinting
Arizona Tax Filing Records Check
If applicable ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).

The State of Arizona provides a world class comprehensive benefits package including:
Paid time off for holidays sick days annual leave military leave bereavement leave and civic duty leave
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
A robust and affordable insurance plan that includes medical dental vision life insurance shortterm and longterm disability options.
Higher education discounts for State employees and tuition reimbursement up to $5250 per fiscal year available to seek further career advancement or certification in Continuing Professional Education.
Worklife balance and additional options for life betterment such as the Infant at Work Program State Wellness Program Public Transit Discounts Alternate Work Schedules and Telework opportunities.

By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned or worked and your ending salary. Learn more about ASRS at: Us:

If you have any questions need assistance or would like to request a reasonable accommodation please contact the ADOR Talent Team at


*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.