E-Commerce Customer Service Representative
E-Commerce Customer Service Representative
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Job Description
Miller International Inc. apparel designer and distributor of Cinch and Cruelis seeking an ECommerce Customer Service Representative to join our customer service team. We are seeking a talented energetic and customer serviceoriented candidate who loves people and interacting with customers through dialogue about our products. The ECommerce Customer Service Representative will play a fundamental role in establishing relationships with customers and providing a memorable brand experience. Additionally they will be responsible for making sure our customers are supported and cared for throughout their experience with our brands and will continually create ways to make the customers experience better.
The ideal candidate will be passionate creative helpful confident in their communication skills selfdriven professional friendly skilled in providing strong customer service detailoriented patient skilled in conflict and resolution management and able to consistently perform at the highest level with minimal supervision. We aim to hire the warmest most positive genuine and most dedicated people to represent our company and brand.
At Miller International our employees enjoy a fun casual and laidback atmosphere. I. If you have customer service experience in the ecommerce or retail field then this is your opportunity to be a part of something great! We want to hear from you if you possess the following skills abilities and qualifications:
This position is inoffice only and is located at our corporate office in North Denver Colorado.
Salary Range: $18.27 $19.50 ($38001 $40560)
Requirements
As an Ecommerce Customer Service Representative you would:
- Drive brand loyalty and trust through interactive communication and 5star customer service.
- Maintain a positive outlook with a team player attitude. Have the ability to work effectively with customers and employees from multiple departments.
- Have a solid understanding of products offered by the company and a strong understanding of which products solve each customers need.
- Interact directly with customers via phone live web chats and email regarding service product order fulfillment and returns.
- Resolve customer issues by identifying problems and coordinating appropriate corrective action.
- Communicate internally with management sales and warehouse regarding daily consumer activities and service issues.
- Maintain current knowledge of department standards systems and processes.
- Meet department efficiency metrics personal goals and team goals.
- Return Merchandise Authorization (RMA) management; manage and process customer returns from request to receipt to refund.
- Warranty Claim Management; manage and process warranty claims and provide appropriate solutions and alternatives as needed.
- Work with Customer Service Manager to ensure proper customer service is being delivered.
- Perform any other tasks needed by the Customer Service Manager.
To be successful in this position you must:
- Have the ability to quickly calmly and professionally engage customers to understand their questions/issues and deliver a solution and experience that surpasses expectations
- Be selfdriven to achieve results and work with minimum supervision.
- Have strong verbal and written communication skills in order to communicate effectively with customers.
- Have the ability to adapt to change and accept feedback. Be open to new ideas and responsibilities.
- Display critical thinking and creativity; meet challenges with resourcefulness and develop innovative approaches and ideas.
- Have the ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
- Have the ability to follow a variety of written and oral instructions.
- Have strong planning organization and time management skills and a high standard for attention to detail.
- Be comfortable working with computers and webbased applications.
Requirements
- Must be able to work on location. This position is not remote.
- 13 years in a customer serviceoriented role
- Retail experience preferred
- A proven ability to consistently deliver excellent customer service
- Ability to tactfully handle stressful and difficult situations using proven processes
- Ability to apply math concepts such as addition subtraction and percentages.
- Thorough knowledge of Microsoft Office products
- Blue Cherry and Avaya experience or experience with an ERP system is a plus
Benefits
Interested yet
Miller International offers spectacular benefits to ensure its employees are happy and healthy and the Company firmly believes in the importance of maintaining a proper worklife balance
Our success lies in the hands of our dedicated and loyal staff and we only employ the best! We pride ourselves on a rich history of over 100 years in the making that embraces the tradition of hard work distinction and providing unsurpassed quality products to our customers. Since 1918 Miller International has matured and consistently evolved to become what it is today: One of the most successful privately owned Companies in the Western Industry whose brands continue to gain impressive popularity and growth. We do it by treating each other with respect and we do it all as a team that feels more like a family. We at Miller are guided by our Core Values and use them to measure the appropriateness of decisions whether it be with vendors customers or employees. The Core Values were created and approved by our employees as an affirmation that they are willing to be part of a Company that is guided by these principles.
We cant wait to hear from you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
