Rooms Controller
Rooms Controller
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Opportunity: Rooms Controller
Greet register and service guests in a friendly and courteous manner according to hotel/brand and sustainability appropriate booking strategies to ensure that all parties are appropriately accommodated and work with housekeeping and the reservations department regarding the distribution and status of guest rooms.
Potential Career Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Position Requirements
- Assign room according to guest request and preferences whenever possible.
- Preregister designated guests and prepare key packets.
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills collect payments and make change for guests.
- Transmit and receive messages using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints elevating to supervisor if necessary.
- Secure guests valuables in hotel safe or safedeposit boxes if not available in guest rooms.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Experience
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays weekends and alternate shifts.
- Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching; stooping kneeling or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble Own It
About Us
HHM Hotels is proud to be an equalopportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.
Employment Type
Full-Time
