Case Manager (Workforce Advisor in the Workforce Innovation and Opportunity Act Grant Case Management Services)
Case Manager (Workforce Advisor in the Workforce Innovation and Opportunity Act Grant Case Management Services)
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1 Vacancy
Job Description
Located: American Job CenterWillimantic (occassional travel to other regional offices)
Full time 40 hours onsite with benefits
Required qualifications:
- Bachelors Degree in Psychology Sociology Human Development Counseling Workforce Development or other relevantdegree fieldplus three years related work experience (will consider equivalent combination of education and experience)
- Ability to thrive withindiverse teams and serve people withdiversesocioeconomic racial and ethnic backgrounds.
- Experiencereliably managing calendar of program duties and meeting deadlines.
- Excellent customer service communication mediation and deescalation skills; verbal and written.
- Competency withMicrosoft Word and Excel.
- Capacity to complete dataentry tasks utilizing webbased systems maintain accuracy and efficiency in fastpaced environment.
- Ability to infrequently travel within Eastern Connecticut and occasionally statewide with reliable transportation.
Preferred qualifications:
- Experience in Case Management systems having been responsible for a caseload of customers and maintaining requisite data entry.
- Knowledge ofOneStop American Job Center services partners and programs.
- Competency in customer assessment techniques andcareer planning.
- Understanding of person and/or familycentered and traumainformed service delivery.
- Public Speaking experience.
- Intermediate user of Google Suite (including: Drive Docs Sheets Voice and Forms).
- Job development and knowledge of the business community in Eastern Connecticut.
- Outreach and Marketing activities such as social media page management tabling events etc.
- Bilingual preferred:English/Spanish.
Position responsibilities include:
- Achieving recruitment and contractual performance goals for the Workforce Innovation and OpportunityAct (WIOA) Adults and Dislocated Worker Grant.
- Coaching eligible job seekers through employment plan action step development training funding application procedures and job placement activities.
- Providing referrals to human services andcommunity resources.
- Completing basic mathematic equations for balancing budgets assisting with trainingfunding applications or requesting support service funding on behalf of job seeking customers.
- Maintaining customer management database and required reporting.
- Guidance to job seekers onknowledge oflocal job market training providers and case management best practices.
- Researching labor market demand and industry/position expectations.
- Updating and editing customer rsums and cover letters.
At EASTCONN we believe that diversity is key to our success. We encourage candidates from all backgrounds to apply including those who may not meet every listed qualification. Your passion drive and perspective are what matter most to us.
As an EEO/AA employer EASTCONN provides equal opportunity and prohibits discrimination harassment and retaliation based upon a persons race color religion sex age national or ethnic origin disability veteran status sexual orientation gender identity gender expression or any other characteristic protected under applicable law and caste which is protected by our policies.
AA/EOE
M/F/D/V
Required Experience:
Manager
Employment Type
Full-Time
