Customer Relations Supervisor - Samarcand Training Academy
Customer Relations Supervisor - Samarcand Training Academy
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$ 45926 - 80369
1 Vacancy
Job Description
Description of Work
Are you seeking a meaningful rewarding and challenging career supervising and training If so continue reading to learn more about this exciting opportunity with the North Carolina Department of Public Safety at Samarcand Training Academy. This position is located in Moore County Jackson Springs NC.
This is a fulltime position (40 hours per week) Monday Friday 8 am 5 pmwith State Benefits.Toview an example of total compensation please click here NC OSHR: Total Compensation Calculator.
May require occasional evening or weekend work to meet the Academys mission and may travel from time to time to attend conferences and training events. Appropriate notice will be given.
Employment contingent on successful background check.
Must have a valid drivers license.
Samarcand Training Academy is the primary training facility within the Department of Public Safety and provides both inresidence and commuter basic and advanced training courses for Special Agents of the North Carolina SBI and ALE Troopers of the North Carolina Highway Patrol members of the North Caroling Emergency Management members of the North Carolina National Guard officers of Probation & Parole and Juvenile Justice officers with the UNC System and members of county and municipal law enforcement from across the state. Samarcand Training Academy currently consists of two campuses; the 460acre main campus in Moore County and the 113acre satellite campus in Montgomery County which is the future home of the Center for Safer Schools. The main campus is made up of 22 buildings; housing staff and instructor offices; a dining facility; a gymnasium; two (2) fitness centers; an auditorium; 13 classrooms; twelve (12) dormitories with 246 student and instructor beds; a Weapons Training Simulator; Firearms Training Center with two (2) livefire ranges and range house; a physically challenging obstacle course and a tactical training building. Center for Safer Schools satellite campus includes multiple classrooms and offices an entire high school dedicated to scenariobased training a large auditorium and several sports venues. Staff members of Samarcand Training Academy maintain and train at both campuses and while most staff will have office space on the main campus several will be colocated with other entities at the Samarcand satellite campus in the near future.
This position will have the oversight planning and supervising of all daytoday activities for the Customer Relations Team and trainer partners needs associated with the campus registrars office. The duties of this position are accomplished through the extensive use of various software programs and calendaring systems. Job duties/responsibilities include but are not limited to the following:- Serves as the subject matter expert to include training in the operation of end users for the ACADIS Readiness Suite software program and Dormakaba Keycard system both used for campus training venues buildings and dorms.
- Responsible for problemsolving system issues in those areas stated.
- Analyzing reports generated from campus programs in the work scope making projections for future utilization and needs assessments.
- Serving as a program supervisor coordination of financial transactional services when charges are applied to specified events. Extensive collaboration and coordination with internal and external training partners campus staff state and local officials and other government entities.
- Train and assist users and staff with the student registration process and to retrieve information as requested by the Director or Deputy Directors.
- Supervising and participating in all personnel functions with direct employes.
Knowledge Skills and Abilities / Competencies
The Knowledge Skills and Abilities (KSAs) listed below along with the Minimum Education and Experience (E&E) are REQUIRED to qualify for this position. All work history and education (includingaccurate dates of employment/attendance)must be documented on the application.Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application.A complete allinclusive application maximizes an applicants potential to qualify for the position as well as the highest possible salary. Salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.State Government Application Resources NC Office of Human Resources
Resumes may be attached as a supplement to the application but arenota substitution for a complete application.
To qualify for this position applicants must demonstrate ALL of the following KSAs:
Experience in Microsoft Office such as Microsoft Word Excel or similar programs.
Experience in business administration such as calendar management software management program management and/or event management.
Experience interpreting policies and procedures.
Experience in supervisory practices such as planning and evaluating the work of others.
MANAGERS PREFERENCE:
Experience in establishing and maintaining working relationships with agency personnel officials and the general public.
Experience in the college registrars office environment.
Experience creating and editing power point presentations.
Experience programming RFID key cards.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See details.
Bachelors degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment;
or
an equivalent combination of training and experience.Supplemental and Contact Information
The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA) we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.
Public Service Loan Forgiveness Program
For applicants with student loans becoming a state employee may include eligibility forthe Public Service Loan Forgiveness Program. Visitto learn more.
Transcripts
- Degrees and transcripts must be received from appropriately accredited college or university.
- Applicants who earned college credit hours but did not complete a degree program must attach an unofficial transcript to receive credit for education.
- International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification: Experience
- Applicants seeking Veterans Preference must attach a DD214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge Member 4 or Service 2 form) to the application.
- Applicants seeking National Guard Preference:
- A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS).
- A former member of the North Carolina National Guard who served for at least 6 years and were discharged under honorable conditions must attach either a DD256 or NGB 22.
The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the National Standards to Prevent Detect and Respond to Prison Rape.PREA Hiring and Promotion Prohibitions.
Due to the volume of applications received we are unable to provide information regarding the status of your application. Please log in to your Government Jobs account and click Application you are selected for an interview you will be contacted by the hiring manager. If you are no longer under consideration you will receive an email notification.
For technical issues with your application please call the Applicant Support Help Line at. If there are any questions about this posting other than your application status please contact Teresa Mitchell at
Required Experience:
Manager
Employment Type
Full-Time
