Hotel Housekeeper, USC Hotel
Hotel Housekeeper, USC Hotel
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1 Vacancy
Job Description
USC Auxiliary Services one of the largest divisions at The University of Southern California is focused on making a difference for over 65000 students athletes faculty staff and guests who visit our campuses each day. Through our innovative services our six central business units (USC Bookstores USC Hospitality USC Housing USC Transportation the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders scientists filmmakers engineers and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values.
The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds the USC Hotel offers a modern and convenient place to unwind with 240 spacious comfortable guest rooms and over 15000 square feet of flexible event space. Owned and operated by the University of Southern California and the site of a recent multimillion dollar renovation the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations which include the restaurants and kitchens are in the planning stage.
We are seeking to build a pool of candidates for future Hotel Housekeeper positions to join our rapidly growing team
The Opportunity:
At the USC Hotel we focus on creating an exceptional experience for our guests from the moment that they walk in our doors. This begins with you! As a Housekeeper you will ensure we are welcoming our visitors in a warm clean and friendly environment. Our guests will rely on your knowledge of the hotel and its procedures and we are confident that you will provide them the best USC experience.
The Accountabilities:
Perform standard housekeeping procedures. Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards. Maintain cleanliness of assigned facilities. Ensure that housekeeping standards are met. Follow procedures for team cleaning and selfinspecting program.
Inspect and clean public areas and back of house areas to ensure cleanliness standards have been met; report any problem areas to the supervisor.
Shampoo carpets strip and wax floors throughout the hotel.
Notify guest services (front desk) when service is complete so rooms may be sold. Report any room unable to be serviced within appropriate time standards to supervisor.
Provide customer service to faculty staff students and guests. Respond to requests from guests supervisors or management in a timely and efficient manner. Maintain friendly helpful demeanor. Respond to guest requests such as delivery of housekeeping supplies (e.g. linens rollaways etc.) in a timely and efficient manner.
Report needed repairs of unsafe conditions to supervisor. Inform supervisor of malfunctioning equipment.
Organize and maintain neat linen carts and supplies according to department standards. Stock floor storage rooms to required levels. Assist with heavy items such as mattresses and soiled linens. Deliver linens and necessary supplies as needed.
Operate washers and dryers according to recommended capacity and other manufacturers guidelines.
Maintain security of equipment keys and supplies issued each day.
Assist in the training of new housekeepers and temporary staff in the proper use of cleaning equipment.
Comply with all university policies and procedures and with all applicable local state and federal laws and regulations.
Perform other related duties as assigned or requested including onsite laundry projects and additional support roles. The University reserves the right to add or change duties at any time.
The Qualifiers:
Education: High School Diploma not required
Experience: 2 years
Some knowledge of housekeeping trade
Knowledge of all cleaning standards and methods materials and equipment
Knowledge of and compliance with the operation of all mechanical cleaning equipment
Proven customer service experience
Ability to effectively communicate in English
Ability to lift up to 30 lbs.
Presents oneself professionally in line with higher education environment
In addition the successful candidate must also demonstrate through ideas words and actions a strong commitment to USCs Unifying Values.
What We Prefer:
High School Diploma
Knowledge of standard cleaning chemicals
Ability to oversee student temporary and/or resource workers
Experience in fastpaced hotel environment
The Trojan Family Rewards:
We pride ourselves in creating theBEST USC EXPERIENCE and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit support advocates worklife balance and employee wellbeing. As members of the Trojan family employees are connected by the traditions and history that make us proud to be Trojans!
The work culture thrives on mutual respect trust and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one Join us!
FIGHT ON!
The hourly rate for this position is $20.71. When determining an offer the University of Southern California considers factors such as the scope and responsibilities of the role the candidates experience education training key skills internal peer alignment applicable laws contractual requirements grant funding and market conditions.
Minimum Experience: 2 years Combined education/experience as substitute for minimum experience.
Minimum Field of Expertise: Some knowledge of housekeeping trade. Knowledge of all cleaning standards and methods materials and equipment. Knowledge of and compliance with the operation of all mechanical cleaning equipment. Proven customer service experience. Ability to speak and write in English. Ability to lift a minimum of 30 lbs.
In addition the successful candidate must also demonstrate through ideas words and actions a strong commitment to USCs Unifying Values.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213)or by email at. Inquiries will be treated as confidential to the extent permitted by law.
- Notice of Nondiscrimination
- Employment Equity
- Read USCs Clery Act Annual Security Report
- USC is a smokefree environment
- Digital Accessibility
If you are a current USC employee please apply to thisUSC job posting in Workday by copying and pasting this link into your browser:
Employment Type
Full-Time
Key Skills
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