Hotel Reception Manager - Portrush Atlantic Hotel
Hotel Reception Manager - Portrush Atlantic Hotel
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Job Description
Tucked away in the heart of Portrush with sweeping views of the Atlantic Ocean Portrush Atlantic Hotel is more than just a beautiful destination its a place where hospitality comes to life.
We exist to create unforgettable experiences for every guest every time. Whether its a warm welcome a perfectly crafted cocktail or a seamless check-in we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
Respect We treat every guest and colleague with kindness and dignity.
Excellence We go the extra mile in pursuit of outstanding service.
Accountability We take ownership of our actions and follow through on our promises.
Cooperation We work together as one team to deliver the best experience.
Honesty We act with integrity and transparency at all times.
How We Do It
We believe in teamwork positivity and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
The Role
As our Hotel Reception Manager youll be the face of our hotel and the heartbeat of our front-of-house operations. You will lead a team of Hotel receptionists ensure smooth day-to-day operations and be the go-to person for guests and team alike.
Key Responsibilities:
Oversee front desk operations ensuring seamless check-ins check-outs and guest services
Mentor support and lead the reception team to consistently deliver exceptional service
Handle guest feedback and resolve issues with professionalism and efficiency
Manage bookings room allocations and coordinate with housekeeping and other departments
Monitor performance manage schedules and implement service improvements
Maintain high standards of presentation and customer care in the reception area
- Duty management responsibilities as required.
Youll have:
- Previous experience in a hotel reception or front desk supervisory role (essential)
- Strong leadership and people-management skills
- Excellent communication and customer service abilities.
- A warm and welcoming personality with strong communication skills.
- Excellent attention to detail and the ability to multitask under pressure.
- A calm professional approach and a desire to exceed guest expectations.
- Flexibility to work a range of shifts including mornings evenings weekends and holidays.
- Previous experience of Opera cloud would be adventageous
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package including:
Competitive salary.
Free Uniform
Staff meals when on duty.
Opportunities for training and career development.
Discounts on hotel stays and dining for you and your loved ones.
Day 1 pension enrolment (if eligible).
Celebratory team events and long-service recognition.
A fun inclusive and supportive team environment.
Equal Opportunities
We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly respectfully and without bias in line with our REACH values.
Right to Work
All applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage in accordance with the Asylum and Immigration Act 1996.
Required Experience:
Manager
Employment Type
Full-Time
