Computer Technician II

Computer Technician II

Gatesville ISD Technology Department

School Year

FLSA Status: Nonexempt 226 Days

Reports to: Director of Technology

Primary Purpose:

Deliver timely and effective technology services to all campuses and administrative departments. Perform onsite technical work to install and maintain computer equipment and network and software applications throughout the district. Respond to work order requests by diagnosing and repairing network and computer hardware.

Education/Certification:

• High school diploma or GED
• Technical degree or similar (preferred)
• Technology Industry Certifications (preferred)
• Clear and valid drivers license

Special Knowledge/Skills:

• Knowledge of computer workstation setup and imaging (identify requirementi.e. Windows workstation).
• Knowledge of computer hardware and software applications
• Knowledge of various operating systems (Windows 11 Chrome Apple)
• Knowledge of Chromebook and Apple devices including MDM software
• Knowledge of Microsoft Windows maintenance
• Knowledge of Group Policies
• Proficient in Microsoft Office products (Word Excel) and Google Applications (Docs Sheets Slides)
• Ability to install and maintain network cables and hardware
• Ability to install maintain and repair computers and peripherals including printers and scanners
• Ability to diagnose problems and perform repairs
• Effective communication and interpersonal skills
• Subject to assignment

Major Responsibilities and Duties

Technical Support

1. Complete district wide Helpdesk tickets and assist endusers to resolve problems relating to computer and

   technology services in a timely manner.

2. Install configure maintain and upgrade computers and peripherals network cabling and network equipment
   throughout the district. Relocate computer hardware peripherals and equipment as needed.

3. Install and perform repairs to equipment including printers computers Chromebooks iPads scanners
   projectors document cameras interactive whiteboards wired and wireless connections and devices audio visuals
   and peripherals.

4. Install and configure application and operating system software and upgrades.

5. Install maintain troubleshoot and repair data communications circuits and equipment.

6. Maintain district wide student devices and support campuses during testing windows to include state benchmark
   testing etc.

7. Provide technical assistance equipment and support during professional development sessions assemblies
   presentations school board meetings graduation and special events etc.

8. Work cooperatively with staff to assist with logins and passwords.

9. Service equipment according to an established preventative maintenance schedule. Maintain accurate updated
   records of preventative maintenance.

10. Process warranty information and repair work with the associated documentation.

Other

1. Ensure that technology services are supportive of the instructional goals of the district.
2. Work cooperatively with staff and be a team player.
3. Manage and complete multiple tasks/projects with minimal supervision.
4. Responsibilities include being selfmotivated selfdirected and detail oriented with organizational
   communication and interpersonal skills.
5. Demonstrate a positive and professional attitude.
6. Evidence of professional interest and growth in areas of technology including a willingness to learn.
7. Participate in ongoing professional development to stay current on technology knowledge and skills.
8. Comply with policies established by federal and state law and local board policy.
9. Comply with all district and campus routines and regulations.
10. Respond to afterhours emergencies as needed.

Supervisory Resposibilities

• None

Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van
Posture: Prolonged sitting and standing; regular kneeling/squatting bending/stooping pushing/pulling and twisting
Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking grasping/squeezing wrist flexion/extension reaching; may climb ladders
Lifting: Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over)

Environment: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent district wide travel; May be required to be oncall 24 hours a day
Mental Demands: Work with frequent interruptions; maintain emotional control under stress

Equal Opportunity Employer

Gatesville ISD is committed to maintaining a work and learning environment free from discrimination on the basis of race color religion national origin pregnancy gender identity sexual orientation marital/civil union status ancestry place of birth age citizenship status veteran status political affiliation genetic information or disability as defined and required by state and federal laws. Additionally we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all
responsibilities and duties that may be assigned or skills that may be required

Required Experience:

IC