Office Assistant – Lab Operations- Dallas

Job Title: Office Assistant Lab Operations

Location: Dallas TX (In Person Only)

Employment Type: Fulltime

Department: Virtual Lab Operations/Services

About Callondoc

At Callondoc we are redefining healthcare access by leveraging innovative technology to provide highquality accessible telehealth services across the United States. By offering patients the ability to connect with licensed medical professionals anytime anywhere were transforming traditional healthcare into a more accessible efficient and patientcentered experience.

As a fastgrowing leader in telehealth we are on the cutting edge of digital health solutions and are committed to pushing the boundaries of whats possible in healthcare. Join Callondoc where youll have the opportunity to be part of an agile missiondriven team working to shape the future of healthcare.

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Summary:

Were looking for a techsavvy detailoriented Office Assistant to support our Virtual Lab Operations in Dallas Texas. In this role you will send HomeKits help manage lab workflows work with virtual lab management manage lab inventory coordinate diagnostic testing remotely and ensure timely and accurate communication between patients providers and lab partners. You will be an integral part of a collaborative virtual care ecosystem where innovation meets patientcentered service.

Duties Include (Virtual Lab Operations):

• Packaging tracking and sending out HomeKits to patients
• Work with virtual lab management for Callondoc
• Inventory mangement (e.g. ordering lab supplies etc.)
• Facilitate virtual lab orders and coordinate diagnostic testing across national lab partners (e.g. Labcorp MDL etc).
• Support patients with digital intake lab test instructions and virtual sample collection processes.
• Review and process provider lab orders accurately within the Electronic Health Record (EHR) and telehealth platforms.
• Track lab orders and follow up to ensure timely sample collection and result delivery.
• Communicate with patients via secure messaging to provide updates instructions or answer labrelated questions.
• Monitor lab results and escalate abnormal findings to the clinical team for review.
• Maintain compliance with HIPAA and other regulatory standards in all digital workflows.
• Troubleshoot patient or provider issues related to lab portals or logistics.
• Collaborate with clinical operations and product teams to streamline and improve virtual lab workflows.
• Accessioner duties will include receiving and sorting specimens verifying specimen information accessioning specimen details into lab information system (LIS) etc

Requirements:

• Candidate must have 1 year of office experience (e.g. inventory management)
• Familiarity with lab workflows and diagnostic testing (e.g. bloodwork STI panels athome testing kits).
• Strong organizational and multitasking skills in a fastpaced remote setting.
• Excellent communication skills
• Techsavvy and adaptable with new platforms and tools
• Passionate about innovation in healthcare and improving the patient experience.

Nice to Have:

• Experience coordinating with thirdparty lab vendors.
• Bilingual (Spanish) is a plus.
• Experience with athome lab kit fulfillment or logistics.
• Comfortable using EHR systems and telehealth platforms.

Benefits:

• Health insurance
• PTO
• 401(K)
• Paid holidays
• The chance to shape the future of telehealth diagnostics

Salary: $15.00$19.00 per hour (Applicants must be located in Dallas TX)