Commercial Field Support Representative 100% (m/f/d)
Commercial Field Support Representative 100% (m/f/d)
Posted on :
20-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-05-2025
Job Description
About Us
We believe medical education is powerfully delivered through datadriven simulation. Since 2007 we have developed the leading solutions for training outside the operating room because we believe healthcare professionals should never have to perform a procedure for the first time on a patient.
Vision
VirtaMeds vision is to improve the quality of medical care with stateoftheart virtual realitybased medical training and education.
Mission
Our mission is to alter the way medical skills are taught.
We believe in customer orientation agility diversity and passion. We take joy in creating the best possible surgical training tools and we are proud to be making the world a better place. This is what makes up our company about our culture
Vision
VirtaMeds vision is to improve the quality of medical care with stateoftheart virtual realitybased medical training and education.
Mission
Our mission is to alter the way medical skills are taught.
We believe in customer orientation agility diversity and passion. We take joy in creating the best possible surgical training tools and we are proud to be making the world a better place. This is what makes up our company about our culture
Your Work
The Commercial Field Support Representative plays a critical hybrid role in supporting VirtaMeds commercial success by providing operational strategic and technical assistance across field sales customer service CRM systems and event logistics. This role ensures seamless crossfunctional coordination and supports both tactical
execution and highlevel strategic initiatives.
The ideal candidate is a motivated junior professional with strong organizational technical and interpersonal skills eager to travel support customerfacing events and contribute to process improvement across the commercial function.
Sales Operations & CRM Support
execution and highlevel strategic initiatives.
The ideal candidate is a motivated junior professional with strong organizational technical and interpersonal skills eager to travel support customerfacing events and contribute to process improvement across the commercial function.
Sales Operations & CRM Support
- Enter and maintain customer data.
- Maintain compliance with SOPs and ensure contract logging and data hygiene in the CRM. Administer HubSpot CRM ensuring accurate data managing sequences and generating dashboards/KPIs.
- Route incoming leads and ensures appropriate followup.
- Coordinate logistics and provide onsite support for conferences workshops CME events and customer trials.
- Manage booth setup (furnishing power) branding and shipping via FedEx RMK Trucking and international carriers.
- Serve as the operations liaison for field repssupporting equipment transport setup troubleshooting and teardown.
- Track and manage all assets using Cheqroom GPS or Apple AirTags.
- Develop scalable solutions for asset tracking and logistics optimization.
- Partner with Technical Support and R&D to escalate advanced technical issues.
- Maintain service logs repair records and fleet status for demos and customer owned units.
- Conduct remote support or site visits for equipment service and customer assistance.
- Support sales leaders with market research territory analysis customer segmentation and society/event alignment.
- Help analyze and optimize sales workflows and propose scalable process enhancements.
- Collaborate crossfunctionally with Marketing Finance and Product on goto market initiatives.
- Evaluate tools and technologies to improve commercial systems and reporting infrastructure.
- Assist with GM or leadershipdriven special projects by providing roadmaps progress tracking and insights.
Your Profile
- Bachelors degree in Business Engineering Operations Management or a related field.
- 24 years of experience in Sales Operations Field Service CRM Administration or Technical Support.
- Strong proficiency in HubSpot CRM Microsoft Excel PowerPoint and project management tools.
- Demonstrated handson troubleshooting experience ideally with medical devices or technical hardware.
- Excellent organizational and communication skills with a customercentric mindset.
- Willingness to travel for conferences and customer engagements.
- A JuniorLevel professional eager to grow in a crossfunctional role.
- Technically savvy and comfortable working with both customers and internal teams.
- Able to switch between highlevel strategic thinking and handson tactical execution.
- Proactive detailoriented and passionate about improving processes and systems.
- Commercial Operations & Field Service Specialist
- Sales & Technical Field Support Representative
- Customer and Field Operations Engineer
End statement
Today there are over 90 VirtaMedians worldwide with innovation headquartered in Zurich Switzerland and a global network of expert partners. VirtaMeds simulation and advanced data analytics are embedded into medical education in collaboration with hospitals medical societies and medical device companies.
We are looking forward to your application! Please upload your CV motivation letter and your top5 list of why you would like to work with us. For some recommendations from your possible future colleagues check out the video and statements on the at About us Company culture.
We are looking forward to your application! Please upload your CV motivation letter and your top5 list of why you would like to work with us. For some recommendations from your possible future colleagues check out the video and statements on the at About us Company culture.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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