IT Support Specialist
IT Support Specialist
Posted on :
20-05-2025
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1 Vacancy
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Job Description
CleanSpark Inc. (CLSK) (NASDAQ: CLSK) (CleanSpark) CleanSpark is Americas Bitcoin Miner driving innovation in an everchanging industry. Were seeking passionate individuals to be part of our growth and contribute to the exciting world of bitcoin. If you have a keen interest in bitcoin and digital assets and thrive in challenging environments we want to hear from you!
As a CleanSpark team member youll be at the forefront of the global bitcoin revolution shaping the future of responsible mining. We offer a dynamic and rewarding work environment coupled with competitive benefits to support your overall wellbeing. Enjoy generous PTO comprehensive health and life insurance a 401k retirement plan and more.
About CleanSpark
CleanSpark (Nasdaq: CLSK) is AmericasBitcoinMiner. We own and operate data centers that primarily run on lowcarbon power. Our infrastructure responsibly supportsBitcoin the worlds most important digital commodity and an essential tool for financial independence and inclusion. We cultivate trust and transparency among our employees and the communities we operate in. Visit our website at.
Join CleanSpark Americas leading Bitcoin miner as a Desktop Support Specialist. Your role will be instrumental in ensuring the smooth operation of our information systems thereby enabling our core operations to proceed without interruption. Youll serve as the goto person for desktop support SaaS connectivity networking troubleshooting and moreall while adhering to best practices and SOX compliance standards. This position will report to the Corporate IT Manager.
This is a fulltime position based in our Henderson Nevada office. Candidates must be willing to work inoffice 5 days per week.
Responsibilities
- Provide technical support for Windows and Mac desktop devices including troubleshooting installation and updating of hardware and software.
- Troubleshoot connectivity and access issues for SaaS applications like NetSuite Office 365 Concur Carta Foreman Foundry etc.
- Resolve issues related to network connectivity including but not limited to WiFi LAN/WAN and VPN configurations.
- Comply with and enforce SOX policies and procedures maintaining documentation and logs for audits.
- Support mobile devices including configuration and troubleshooting of Android and iOS devices.
- Execute preventive maintenance including patch management and updates to ensure the security and reliability of systems.
- Perform user account management tasks including password resets and permissions adjustments in accordance with IT security policies.
- Conduct remote troubleshooting using tools such as TeamViewer RDP and SSH.
- Engage in physical installation and setup activities including ergonomic solutions in cubes and desks cabling hardware installations and more.
- Contribute to inventory management by meticulously tracking hardware and software assets; maintain a clean and organized IT storage area.
- Collaborate in the ongoing maintenance of the Corporate IT directory ensuring it remains current and wellorganized.
- Occasional travel to mining sites to provide system setup troubleshooting and other IT support as needed.
- Oversee the configuration of all conference rooms providing troubleshooting support as required.
- Offer training and support to users on an asneeded basis
- Additional duties as required
Qualifications
- Bachelors degree in Computer Science Information Technology or related field preferred
- A minimum of 35 years of experience in a desktop support role or similar position
- Preferred certifications:
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation
- Strong knowledge of Windows and Mac operating systems
- Familiarity with SaaS tools (Netsuite Office 365 Concur Carta Foreman Foundry)
- Basic understanding of networking technologies including DNS DHCP and subnetting
- Familiarity with SOX Compliance procedures and best practices
- Ability to engage in physically demanding tasks including lifting objects up to 50 lbs.
- Willingness to travel occasionally to mining sites within the US
- Excellent written and verbal communication skills
- Strong analytical and problemsolving abilities
- A strong team player mentality is a must.
This position may involve duties that require operation of a company vehicle or travel between job sites. As such candidates must be insurable under CleanSparks vehicle insurance policy.
CleanSpark is an Equal Opportunity Employer. It provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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