Sr. Media Specialist Technical Account Manager, AWS Enterprise Support, Strategic Industries
Sr. Media Specialist Technical Account Manager, AWS Enterprise Support, Strategic Industries
Posted on :
20-05-2025
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1 Vacancy
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Job Description
Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification development deployment and acceptance phases to deploy video workflows.
Media Specialist TAMs work handinhand with Media Specialist Solutions Architecture (SA) teams in AWS Sales with Media Specialist SAs working to understand customer needs and design relevant media solutions Media Specialist TAMs also work closely with customers to move those solutions from conceptual design to longterm production operations. When customized solutions are needed the Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Media Specialist TAM is not expected to develop software a software development background is valuable in helping understand complex customer needs and drive software solutions.
Media Specialist TAMs take overall ownership of the longterm operational health of their deployed solutions and by extension significantly contribute to the overall success of their assigned customers. Media Specialist TAMs will also work closely with AWS Support TAMs who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly Media Specialist TAMs recognize that longterm customer success depends on ongoing support and deep domainfocused guidance throughout the lifespan of the customer.
As a Senior Media Specialist TAM you will:
Complete the onboarding and offboarding requirements of assigned key customers
Own customer health dashboards for media workflows working closely with the AWS TAMs and Technical Project Manager where assigned
Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
Interface with customer project managers and technical owners to understand requirements and deliver product releases
Collaborate with Product Managers to prioritize customer requirements advocating for the customer
Work with Engineering managers to ensure delivery of product features to meet customer requirements
Advocate specify and own the availability of customer test environments either at AWS or customer locations
Verify implemented product features and test multiproduct customer project workflows
Communicate with customers and internally across up and down customer organizations
Mentor junior Media Specialist TAMs and Engineers
Define and implement team level metrics and processes
Note: This role requires the ability to work out of an office either in Portland Seattle or Santa Clara/Mountain View.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
2 years experience using the public cloud as a developer architect technical program manager or implementer
Bachelors Degree in Computer Science Math or related discipline required or equivalent work experience
4 years technical project management technical account management or professional services consulting experience that includes customerfacing responsibilities
2 years experience (and demonstrated credibility) working in a technical role within a software engineeringfocused business
3 years experience in the Media & Entertainment market segment
Experience in internal enterprise or external customerfacing environment as a technical lead
Excellent communication and leadership skills including facilitation negotiation and conflict resolution
Ability to understand and communicate business and technical needs
4 years software engineering experience
Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)
Adaptive bitrate video streaming and delivery technologies
Experience with Amazon Web Services or other cloud providers in a 24x7 operational services or support environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Media Specialist TAMs work handinhand with Media Specialist Solutions Architecture (SA) teams in AWS Sales with Media Specialist SAs working to understand customer needs and design relevant media solutions Media Specialist TAMs also work closely with customers to move those solutions from conceptual design to longterm production operations. When customized solutions are needed the Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Media Specialist TAM is not expected to develop software a software development background is valuable in helping understand complex customer needs and drive software solutions.
Media Specialist TAMs take overall ownership of the longterm operational health of their deployed solutions and by extension significantly contribute to the overall success of their assigned customers. Media Specialist TAMs will also work closely with AWS Support TAMs who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly Media Specialist TAMs recognize that longterm customer success depends on ongoing support and deep domainfocused guidance throughout the lifespan of the customer.
As a Senior Media Specialist TAM you will:
Complete the onboarding and offboarding requirements of assigned key customers
Own customer health dashboards for media workflows working closely with the AWS TAMs and Technical Project Manager where assigned
Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
Interface with customer project managers and technical owners to understand requirements and deliver product releases
Collaborate with Product Managers to prioritize customer requirements advocating for the customer
Work with Engineering managers to ensure delivery of product features to meet customer requirements
Advocate specify and own the availability of customer test environments either at AWS or customer locations
Verify implemented product features and test multiproduct customer project workflows
Communicate with customers and internally across up and down customer organizations
Mentor junior Media Specialist TAMs and Engineers
Define and implement team level metrics and processes
Note: This role requires the ability to work out of an office either in Portland Seattle or Santa Clara/Mountain View.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
2 years experience using the public cloud as a developer architect technical program manager or implementer
Bachelors Degree in Computer Science Math or related discipline required or equivalent work experience
4 years technical project management technical account management or professional services consulting experience that includes customerfacing responsibilities
2 years experience (and demonstrated credibility) working in a technical role within a software engineeringfocused business
3 years experience in the Media & Entertainment market segment
Experience in internal enterprise or external customerfacing environment as a technical lead
Excellent communication and leadership skills including facilitation negotiation and conflict resolution
Ability to understand and communicate business and technical needs
4 years software engineering experience
Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)
Adaptive bitrate video streaming and delivery technologies
Experience with Amazon Web Services or other cloud providers in a 24x7 operational services or support environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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