Sr. Associate, IT Customer Services - TS/SCI (23974)
Sr. Associate, IT Customer Services - TS/SCI (23974)
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1 Vacancy
Job Description
Job Title: Sr. Associate IT Customer Services
Job Code: 23974
Job Location: Palm Bay FL
Job Schedule: 9/80;Employees work 9 out of every 14 days totaling 80 hours worked and have every other Friday off
Job Description:
The Enterprise IT Customer Services Representative is responsible for maintaining managing configuring and troubleshooting End User Desktops in secure program areas. Duties include installing configuring troubleshooting and maintaining Windows Desktops (virtual or physical) as well as maintaining engineering software tools. This person must be able to communicate technical concerns and solutions to various levels of management engineering and security teams. Perform other IT duties as required.
Essential Functions:
- Desktop support responsible for the configuration and maintenance of Windows systems while ensuring system reliability data integrity and availability.
- Monitor service request queues and provide desktop system and application troubleshooting.
- Collaborate with engineering teams to understand program requirements and deliver exceptional IT services.
- Communicate technical issues and strategies to management and nontechnical stakeholders in a clear and concise manner.
- Ability to support extra hours beyond normal work schedule as needed.
Frequently moves equipment weighingup to 35 pounds across campus for various needs.
- Willing to submit to a CI Polygraph if required.
Qualifications:
- Bachelors Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree minimum of 6 years of prior related experience.
- Active Top Secret/SCI
- 1 year of experience with working with Windows Desktops.
- Security CE or any DoD 8570 IAT Level II or higher approved certification.
Preferred Additional Skills
- Knowledge of Windows operating systems networking protocols and security best practices.
- Experience with Wyse Management Suite.
- Experience with Active Directory and user management.
- Knowledge of basic networking concepts and working principles.
- Experience supporting Red Hat Linux.
- Experience managing systems under the NIST Risk Management Framework.
#LINR1
Required Experience:
Senior IC
Employment Type
Full Time
