Senior ServiceNow Business Analyst - Assistant Vice President
Senior ServiceNow Business Analyst - Assistant Vice President
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 78000 - 111800
1 Vacancy
Job Description
Job Description:
Job Title Senior ServiceNow Business Analyst
Corporate Title Assistant Vice President
Location Jacksonville
Overview
We have formed strategic partnerships with several leading tech companies including ServiceNow to drive transformation from a solid tech platform. With ServiceNow we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore) supported by Global Locations across UK and US which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the Banks global operations and will help us simplify operations empower employees improve customer service and bring innovation to market faster.
You will be joining Foundational Platforms team within Automation Platform/GTI as a Senior Engineer The team is responsible for engineering of ServiceNow platform that runs banks CMDB ITOM ITAM (SAM HAM) and ITSM processes (Incident Problem Change Configuration Service Request and others). It is one of the most used applications within the Bank.
What We Offer You
As a diverse and inclusive environment that embraces change innovation and collaboration
A hybrid working model allowing for inoffice / work from home flexibility generous vacation personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits retirement savings plans parental leave and family building benefits
Educational resources matching gift and volunteer programs
What Youll Do
Being a Subject Matter Expert for several ITSM processes/CMDB/ITOM/ITAM and providing support to the relevant development teams
Liaising with the Product Team customers and other stakeholders as appropriate and acting as the Business/functional counterpart for solution identification
Participating in the analysis of incoming demand requests and progressing them to technical stories for the backlog
Supporting Agile ceremonies: Sprint planning Daily standup Show&Tell and Retrospectives
Actively supporting the usiness strategy plans and values contributing to the achievement of a highperformance team culture
Accountable for Defect analysis and taking it to closure through collaboration with developers and architects
Skills Youll Need
Bachelors degree or equivalent required
Advanced experience working in dynamic Information Technology (IT) environment
Proficient experience working as a ServiceNow Business Analyst
ServiceNow indepth product knowledge is required in one or more of the following areas
Proven experience of a Highly Skilled Business Analyst in taking very highlevel requirements and working with stakeholders of different seniorities to translate them into technical stories
Skills to Help You Excel
Mainline ServiceNow Certifications in these areas are an added advantage ITSM (Incident Problem Change Configuration Service Request) ITOM (Discovery/Service Mapping) or ITAM (SAM HAM)
Experience working in Scaled Agile environment
Advanced analytical and problemsolving experience ability to multitask and effectively manage priorities
Expectations
It is the Banks expectation that employees hired into this role will work in the Jacksonville FL office in accordance with the Banks hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Jacksonville is $78000 to $ salaries may be based on a number of factors including but not limited to a candidates skill set experience education work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits
At Deutsche Bank we recognize that our benefit programs have a profound impact on our colleagues. Thats why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves at every stage of life. We provide access to physical emotional and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Banks California Privacy Notice please email.
#LIHYBRID
We strive for a culture in which we are empowered to excel together every day. This includes acting
responsibly thinking commercially taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive fair and inclusive work environment.
We are an Equal Opportunity Employer Veterans/Disabled and other protected categories. Click these links to view the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act;Employee Polygraph Protection ActandPay Transparency Nondiscrimination Provision.
Required Experience:
Chief
Employment Type
Full-Time
