Digital Banking Call Center Representative
Digital Banking Call Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Duties and responsibilities include but are not limited to:
- Participate in the Digital Banking phone chat and email contact rotation while providing exceptional service to members.
- Perform online and mobile banking duties for both the consumer and business banking platform.
- Monitor perform daily tasks and assist members with various electronic services including but not limited to:
- Popmoney and External Transfers
- Remote Deposit Capture
- Money Management
- EStatements
- Online Account Opening
- Purchase Rewards
- Apple Pay/Samsung Pay
- Online Payment Service
- Serve as back up to the Contact Call Center rotation and answer general account questions.
- Assist members with questions or problems concerning ATM debit credit and Reloadable Cards.
- Provide information related to field of membership requirements as well as the types of LFCU accounts and the benefits of each.
- Gain an understanding of possible scams and fraudulent activity and use that knowledge to prevent fraud.
- Balance loan payments made by check and debit card at the end of each night.
- Incentive opportunities
- Paid Holidays
- Paid Time Off (Vacation Sick and Personal Days)
- Medical Dental and Vision Insurance
- 401(k) retirement program with matching funds
- Employer paid Group Term Life Insurance Short Term and Long Term Disability Insurance
- Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer Minority/Female/Disability/Protected Veteran.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
