General Manager (Director of Operations)
General Manager (Director of Operations)
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Job Description
About ChickfilA Fayetteville Towne Center Starrs Mill and Senoia:
At ChickfilA FTC SM SNA we pride ourselves on providing REMARKable service great tasting food a clean and pleasant restaurant and a kind and caring team. Investment into our team is a top priority for us and we dedicate time to developing and coaching individuals to reach their full potential. Our team has provided consistent service for the last 25 years to the Fayette County Coweta County and surrounding areas. We are seeking a highly competitive individual that is result oriented and driven to achieve excellence in all areas of the business.
Position Summary:
The General Manager is responsible for overseeing all aspects of the restaurants operations ensuring exceptional guest experiences and maintaining high standards in a highvolume environment. This role requires strong leadership a keen sense of operational management and the ability to guide a large team toward success. The General Manager will work closely with the Operator and Executive Director Team to meet and exceed business goals develop team members and foster a positive culture aligned with ChickfilAs core principles.
Key Responsibilities:
Leadership & Team Development:
- Lead coach and inspire a team of Operational Managers Area Managers and Team Members while cultivating a culture of excellence and teamwork.
- Assist with recruitment hiring onboarding and ongoing training to ensure the development and retention of highperforming team members.
- Conduct regular performance evaluations and create action plans for employee growth and improvement.
- Foster clear communication and delegation within the management team to ensure operational success.
Operational Management:
- Oversee daily operations including food production service quality service speed cleanliness food safety standards and workplace safety standards.
- Ensure smooth operation during peak times and nonpeak times.
- Manage labor scheduling to balance guest needs with labor cost control in a highvolume setting.
- Maintain ChickfilAs standards of cleanliness safety and sanitation complying with all ChickfilA and Local health and safety regulations.
- Address operational challenges in realtime ensuring efficient problemsolving and quick recovery from disruptions.
Guest Experience & Customer Service:
- Champion ChickfilAs commitment to Second Mile Service ensuring every guest receives personalized and exceptional care.
- Handle guest feedback and resolve issues promptly to ensure a positive guest experience.
- Continuously assess and improve the overall guest experience by analyzing feedback trends and service metrics.
Financial & Business Management:
- Manage the restaurants financial performance including sales food costs labor costs and overall profitability.
- Analyze financial reports set targets and develop action plans to meet and exceed sales goals.
- Monitor inventory and order supplies while implementing strategies to reduce waste and control costs.
- Ensure compliance with cash handling policies and accurate financial reporting.
Community Engagement & Brand Building:
- Actively participate in community outreach and events to build strong relationships with local organizations schools and residents.
- Partner with the marketing team to execute local promotions initiatives and events that reflect ChickfilAs community values.
- Serve as a brand ambassador by representing ChickfilAs mission and values in the Fayette and Coweta community.
Qualifications:
- Minimum of 35 years of experience managing a highvolume restaurant preferably in a ChickfilA Restaurant.
- Strong understanding of restaurant operations financial management (P&L) and labor optimization.
- Proven track record of leading large teams in a fastpaced environment.
- Excellent communication problemsolving and organizational skills.
- Ability to multitask stay calm under pressure and ensure service quality during peak hours.
- Proficiency in ChickfilAs operational systems and standards (preferred but not required).
- Passion for customer service and community engagement.
- Resultoriented with a highly competitive spirit
- Ability to work a flexible schedule including nights weekends and holidays.
- Ability to work at the Fayetteville Towne Center Starrs Mill or Senoia ChickfilA
Benefits:
- Competitive pay
- Opportunities for career growth within a multiunit operation
- Health dental and vision insurance contributions
- 401k contributions
- Paid time off
- Opportunity for free tuition coverage through Grand Canyon University to obtain a Bachelors Masters or PhD
- Scholarship Opportunities
- Employee meals
- Ongoing investment in leadership development
Required Experience:
Director
Employment Type
Full-Time
