Service Desk Coordinator
Service Desk Coordinator
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Job Description
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technologyenabled solutions that help the world move safely and easily. We are fostering the development of safe cities working with police departments and municipalities to install over 4000 redlight speed and school bus stop arm safety cameras across North America. We are also creating smart roadways serving the worlds largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems processing nearly 165 million transactions each year across 50 individual tolling authorities.
Culture
Verra Mobility Corporation is a rapidlygrowing entrepreneurial company that operates with a peoplefirst philosophy and approach. The company lives by its core valuesDo Whats Right Lead with Grace Win Together and Own Itin everything it does for its customers and team members. The company seeks to grow aggressively both organically and through acquisition to continue to be the undisputed market leader with these five core competencies: bias for action customer focus teamwork drive for results and commitment to excellence.
Essential Responsibilities
- Ensure service tickets are being serviced within SLAs.
- Escalating stale tickets.
- Asset Management: Procure and fulfill IT related items
- Work with the team to ensure tickets assigned are responded to in a timely manner.
- Communication skills to participate in project meetings and technical work sessions with coworkers and customers.
- Communication with customers as required: keeping them informed of incident progress notifying them of impending changes or scheduled maintenance outages.
- Orienting new end users in hardware software and network systems/services available.
- Produce maintain and update technical documentation.
- Ability to work on multiple priorities and/or projects simultaneously.
Qualifications
- 23 years of experience in administrative role.
- Must have 23 years of experience with Microsoft Office (Outlook Excel etc.).
- Familiarity with Help Desk/ Service Desk functions from setting up configuring & troubleshooting PC & laptop hardware and peripherals.
- Excellent written and verbal communication skills.
- Strong computer skills and the ability to effectively communicate through email.
- Coordinated tickets for a help desk is nice to have.
- Worked with an MSP is a huge plus.
- Successful completion of the Nlets fingerprinting background assessment.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability optimize and align work focus on the customer and cultivate innovation.
- Do Whats Right. We champion integrity and good character. Our team members model ethical behavior demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion and we are authentic and candid. Our employees demonstrate selfawareness care for others instill trust and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate value differences think and act globally foster an engaging work environment and recognize and develop others.
With your explicit consent which you provided as part of the application process we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.
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Required Experience:
IC
Employment Type
Full Time
