Assistant Manager: Customer Experience & Merchandising
Assistant Manager: Customer Experience & Merchandising
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Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL DUTIES & RESPONSIBILITIES
Customer Experience:
Address and quickly resolve customer issues and/or concerns with appropriate partnership
Utilize all company selling and training resources to educate team on product knowledge selling skills and business goals; validate that all company tools are being fully leveraged to provide exceptional Customer Experience on a consistent basis
Validate and ensure execution of all omnichannel initiatives inclusive of BOPUS STS and AOS
Validate and ensure execution of all customer loyalty initiatives and activities assess loyalty results and take appropriate action to drive those results
Assist Store Manager with MyHR responsibilities; partner with Operations Manager to ensure sales floor is properly staffed to support business needs
Responsible for organizing planning and execution of all signage and graphics in partnership with entire management team
Recruit interview and hire top talent that aligns with our company values
Ensure a consistent orientation and onboarding experience
Additional duties and responsibilities as assigned by and in the absence of Store Manager
Merchandising:
Deployment and management of company outreach initiatives inclusive of designers decorators and caterers
Utilize all company tools and training resources to educate the team on product knowledge and visual presentation skills; validate execution of visual certification routines
Manage Visual Publication Calendar* (*Stores Under 4.5M Annual Sales Volume only)
Assess and analyze business trends at the department level utilizing all available reporting to problem solve sales results and take appropriate action
LEADERSHIP SKILLS / KNOWLEDGE
Strong business acumen and the ability to analyze and use information to effectively and efficiently execute daily priorities
Sense of urgency attention to detail creative problem solving and sound decision making skills effective delegation and validation
Minimum of 2 years of relevant leadership experience in a fastpaced specialty retail selling culture is preferred
Ability to work a flexible schedule including nights and weekends depending upon the needs of the business
Ability to lift up to 40lbs
Full time and Part time associates are eligible to participate in the Companys 401(k) retirement savings plan after three (3) months of service.
Benefits for fulltime employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical Dental Vision Prescription Drug Life Insurance Flexible Spending Commuter Benefits and Employee Assistance.
If you need reasonable accommodations to complete the online application please contact the Human Resource Department:
Phone:
This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason please use the apply button below to complete an application and upload your resume.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws which depending on your location may include the Fair Credit Reporting Act the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the Los Angeles City Fair Chance Act.
An Equal Opportunity Employer
It is the policy of World Market LLC. to recruit hire train promote transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race color creed religion national origin age sex gender identity genetic information marital status lawful alien status sexual orientation physical or mental disability citizenship status veteran status employment status or any other basis prohibited by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
