Account Coordinator
Account Coordinator
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Job Description
Job
Account CoordinatorDescription
POSITION TITLE: Client Service Coordinator (Operations)
Deluxe Media Inc. a wholly owned subsidiary of Platinum Equity is a global leader in media and entertainment services for film video and online content. Since 1915 Deluxe has been the trusted partner for the worlds most successful Hollywood studios independent film companies TV networks exhibitors advertisers and others offering bestinclass solutions in postproduction distribution asset and workflow management and cloudbased technologies.
With headquarters in Los Angeles and offices around the globe the company employs over 3200 of the most talented artists developers and industry veterans worldwide. For more information please visit .
We currently have an opening for Client Service Coordinator. The position will be a hybrid role in Burbank CA.
ABOUT THE ROLE: As a Client Service Coordinator you will be responsible for monitoring and evaluating daytoday order management overseeing order processing and other clientspecific operations. With a strong focus on attention to detail and collaboration you will respond effectively to unforeseen challenges and ensure operational processes run smoothly. If youre passionate about the entertainment industry and thrive in a fastpaced multitasking environment we want to hear from you.
PRIMARY RESPONSIBILITIES:
Monitor and evaluate daytoday ordermanagement tasks related to title releases.
Manage order queue and responsible for timely order processing.
Create and distribute secure access to theatrical engagements through KDM processing.
Create and analyze reports to ensure orders are processed accurately and efficiently.
Respond effectively to unforeseen challenges and ensure operational processes arent hindered in the face of evolving circumstances.
Creation of work orders and bookings in proprietary workflow system.
Review and schedule work orders and projects to adhere with client SLAs and operational capacities.
Email management and effective communication with internal and external partners. Maintain professional and positive working relationships with internal studio representatives to maintain information flow.
Knowledge and understanding of multiple client needs and workflow nuances.
Lead and adhere to workflows and procedures and remain up to date with changes.
May be requested to work additional or off hours due to flux in business or client needs.
Special projects/other duties as assigned.
QUALIFICATIONS:
Collaborative team player with strong focus on teamwork.
Proficient in managing information across diverse tech platforms.
Reliable flexible and skilled at multitasking work effectively under pressure and possess strong organizational and interpersonal skills.
Proficient in word processing spreadsheets inventory order processing project management and database softwares.
Strong analytical skills to solve problems involving several concrete variables in standardized situations.
High attention to detail.
Efficient in managing time and tasks effectively.
Strong desire for continued learning.
Positive attitude with the ability to remain professional in high stress situations.
Solid technical understanding of the postproduction industry a plus.
If youre an independent thinker with a high level of ingenuity and the above qualifications then wed like you to join our team!
We offer a competitive salary and benefits including 401(k).
Deluxes policy is to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to and will not be discriminated against on the basis of race color religion creed national origin or ancestry sex age physical or mental disability veteran status sexual orientation gender identity or expression genetic information or any other legally recognized protected basis under federal state or local laws regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local state and federal law.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the companys personnel representative if you need assistance completing any forms or to otherwise participate in the application process.
This role is based in California and the base pay range for this role is $21.16 to $26.45 per hour. Actual amounts will vary depending on education skills experience and geographic location.
Required Experience:
IC
Employment Type
Full-Time
